Azure Cloud Engineer I - TXDIR

United States - Remote

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Rackspace
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Job Profile Summary 
The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Key Responsibilities

  • Other Incidental tasks related to the job, as necessary.
  • Contribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Cloud Function
  • Technical point of escalation to the Cloud Support teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Contribute to tasks relating to problem management, process improvement, reporting, and customer infrastructure
  • Assists in the development of technical training for all Rackers supporting Rackspace Supported Cloud Products
  • Contribute to Workload/Workforce Management and Optimization related tasks
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other Engineers and Administrators on the support floor

Knowledge

  • Intermediate knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack
  • Intermediate skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java
  • Intermediate skills with git and git workflows
  • Intermediate skills in leveraging CI and CD tools to automate testing and deployment
  • Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
  • Intermediate knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
  • Basic knowledge of at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
  • Basic knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)
  • Basic knowledge of Project Management methodologies
  • Basic understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services
  • Basic knowledge in the application of current and emerging network software and hardware technology and protocols
  • Requires conceptual knowledge of theories, practices and procedures within a job discipline
  • Applies general knowledge of business developed through education or past experience

Qualifications

  • Education
  • Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field
  • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
  • Prefers an Associate Level Certifications in one or more cloud platforms/products

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job region(s): Remote/Anywhere North America
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