Site Reliability Engineer


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Posted 6 months ago



Because you belong at Twilio

The Who, What, Why and Where


Twilio is growing rapidly and seeking a Site Reliability Engineer to support continuous delivery of value to Twilio customers through automation, testing and instrumentation aimed at ensuring Twilio products achieve the health and performance our customers deserve.  



Twilio is looking for software engineers who are amazing operators, who love focusing on building performant, reliable, resilient systems, and know 

  • 5+ years software engineering experience
  • SME in at least one of the following languages Java, C, Scala, Go, Python
  • 3+  years SRE or Production Engineering Experience
  • Expertise with infrastructure and application instrumentation; defining and instrumenting SLIs, SLOs, and SLAs
  • Experience with relational or NoSQL storage systems
  • Experience with microservice architectures
  • Experience building and running on public cloud infrastructure
  • Strong dislike of toil, seeks joy through automation of all the things
  • Strong communicator fluent in written and verbal English
  • Bachelor's degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience.



As an SRE, you will:

  • Leverage your software engineering skills to instrument, automate, and operate Twilio’s globally distributed, highly available products and services
  • Use Chaos Engineering approaches to identify opportunities to absorb or route around, in real-time, network health and performance degradation
  • Partner with Twilio’s product engineering teams to identify and instrument SLIs, SLOs, and ultimately meet or exceed SLAs for Twilio customers
  • Build mission critical tooling to triage and mitigate incidents quickly for our customers



The SRE Team is critical to ensuring resilience and reliability aren’t just buzz words when it comes to Twilio’s mission critical communication platforms.  SREs are at the forefront of delivering customer trust in partnership with the Product Engineering teams.  If you like hard scaling problems, architecting for resilience and managing customer experience through SLOs then the SRE team will feel like home. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio. 



While working remote, or at the Denver Twilio office, you will enjoy our incredible perks: monthly Kindle book reimbursement, monthly gym reimbursement, unlimited PTO and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.


About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Job tags: C Go Java Python Scala
Job region(s): Remote/Anywhere