Infrastructure Engineer (Cloud/Virtualization) - Mandarin speaking

Singapore - Raffles Place

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Rackspace
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A Lead Infrastructure Engineer (Cloud/Virtualization) is a Cloud and Virtualization specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Dedicated and/or Managed Public Cloud.
Please note we are looking for high proficiency in Mandarin and English for this role.

Key Responsibilities

  • To design and oversee the customers’ Cloud and Virtualization computing strategy
  • Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
  • Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions
  • Support the Customer Success Managers in customer projects
  • Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate
  • Ensure appropriate technical documentation is in place for customer solutions
  • Provide support in tuning applications and infrastructure
  • Design, develop, test, and implement new configurations, architectures, and standards
  • Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.
  • Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
  • To deliver customized cloud virtualization from different vendors including VMware, AWS, Azure, GCP and AliCloud
  • Provide technical direction and assist in scheduling customer maintenances and ensure appropriate quality checks have been completed
  • Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate
  • Ensure appropriate technical documentation is in place for customer solutions
  • Attend and participate in customer meetings as required
  • Identify opportunities for growth and share with CSM

Key Requirements

  • High proficiency in Mandarin and English. Desirable in Cantonese
  • Tenacious problem solver, will own issues until full resolution
  • Excellent communication skills, both written and verbal with great attention to detail
  • Strong rapport and relationship building skills with both internal departments and external customers
  • A good level of business awareness and commercial acumen
  • Solid understanding of Enterprise class Networking, Virtualization and Storage technologies
  • Extensive experience working on Virtualization (VMWare) and Cloud (AWS, Azure, GCP and AliCloud) platform – configuration, build and performance tuning
  • Experience of architecting and managing production environments across Physical, Virtualized and Cloud technologies
  • Working knowledge of common hosted web and database technologies
  • Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential
  • Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
  • #LI-JB1
#LI-JB1

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Asia/Pacific
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