Infrastructure Engineer


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Grand Rounds
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Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer. Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at We are looking for an infrastructure engineer to join a talented team in the Platform Services engineering group. The Platform Services group is responsible for ensuring the reliability of our hosted applications in addition to providing tools engineers can use to efficiently develop, test and deliver high-quality code to production. A successful candidate is a self-sufficient engineer, who can maintain our existing infrastructure and implement tools and practices that increase the reliability of systems and increase the velocity of deployments.


  • Deploy tools for collecting, aggregating and alerting on server/application metrics; use data collected to inform decision-making on performance and scalability
  • Collaborate with the engineering team to evaluate, build, test, document and deliver highly available services to support core infrastructure and Doctor On Demand’s client applications
  • Be part of an on-call rotation that monitors/maintains availability of our application
  • You will troubleshoot, mitigate, investigate, and resolve production issues and their underlying causes
  • Maintain current environments, while working to improve the system architecture when needed
  • You will build tooling to enable us to deploy faster and reliably rollback
  • You will improve monitoring and alerting to enable faster mean time to response and resolution
  • You will write code and design services to improve the reliability of our applications


  • Excellent written and verbal communication skills
  • You have professional experience with AWS and Kubernetes/EKS
  • You can work with CloudFormation and Terraform at an Enterprise level
  • You have strong Linux/Unix administration skills
  • You have written production code in a language other than BASH (we like Python and Go)
  • You have proficiency in a configuration management tool such as Ansible, Saltstack, Chef
  • Experience deploying a variety of web applications
  • You have a proven track record of supporting production systems, and are able to effectively coordinate incident response
  • You have familiarity with Docker and Containerization of applications
  • You have a strong sense of ownership and drive; able to prioritize and work on tasks independently
  • Currently authorized to work in the United States - no sponsorship is available for this position


  • Worked with a log aggregation framework like Splunk or ELK/EFK stack
  • Experience with CI/CD systems such as Jenkins, CodeBuild/CodePipeline, Tekton
  • Experience with Service Mesh tools such as Istio
  • History of working in a HIPAA compliant environment
  • Experience with SQL databases such as PostgreSQL
  • Familiarity with Celery and RabbitMQ (or similar) for asynchronous tasks
  • Redis/ElastiCache experience
About Grand Rounds Health, Doctor On Demand and Included Health:Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 
Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at and
-----Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Job region(s): Remote/Anywhere
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