Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is seeking a highly motivated and skilled Technology Engineer to be a part of its Wolfram Technology Group department. A successful candidate would be a part of the Wolfram Technology Group team and provide application support to Wolfram clients by phone and email, communicate customer feedback to other departments within the company and champion improvements to already exceptional products. The Wolfram Technology Engineer also trains clients on the functionality of Wolfram products, explains the benefits of using Wolfram products to potential clients and develops creative solutions to address individual client needs with the aid of Wolfram products. Additional duties may be assigned at the discretion of management. The candidate will be trained and is expected to grow into the role of applications developer.
Responsibilities
- Delivering service and support to clients via email, phone or remote connection
- Diagnosing and resolving customer software and programming issues
- Researching required information using available resources
- Following standard processes and procedures
- Identifying and escalating priority issues per client specifications
- Creating and updating internal and customer-facing knowledgebase content as needed
- Reviewing and improving existing training materials
- Designing, creating and preparing custom training materials on specialized topics
- Delivering training to individuals or groups of customers and employees remotely or in person
- Writing, analyzing, reviewing and rewriting standard Wolfram Language programs and build models using Wolfram System Modeler following provided specifications
- Performing revision, repair or expansion of existing programs/models to increase operating efficiency or adapt to new requirements
- Documenting program/model design, usage instructions and work progress
- Testing and correcting programs/models
- Developing expertise in and expanding understanding of existing and forthcoming Wolfram technologies
Required qualifications
- Bachelor’s degree in a technical or scientific field
- Excellent problem-solving skills
- Programming experience in one or several programming languages
- Research experience/teaching experience
- Open-minded to explore new fields
- Desire and drive to learn and self-educate
- Self-motivated and self-disciplined
- Excellent written and oral communication skills in English
- Able to articulate ideas and instructions
- Desire to work with clients on a daily basis
- Interested in growing into a Wolfram technology consultant and applications developer
Preferred qualifications
- Master’s or PhD degree in a technical or scientific field
- Data science, statistics and/or machine learning experience
- Web development experience
- Graphical user interface design experience
- Applied mathematics expertise
- Mathematical finance or economics expertise
- Wolfram Language programming skills
- Modelica experience or system modeling skills
- Parallel programming experience
- Fluency in several scheduled languages
Location: Bhubaneswar, India
Wolfram is an equal opportunity employer and values diversity at its company. Women, candidates from scheduled castes and scheduled tribes, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
