Reports to: Chief Operating Officer
Location: CDLX has offices in several major cities, but we're open to all qualified candidates anywhere in the US (including fully remote)
The VP, Advertiser and Publisher Operations is a senior leader responsible for the teams that bring our product to life. This team enables actionable insights through our best-in-class purchase intelligence, delivers our upgraded technology and platform, and executes campaigns which continuously improve return on ad spend along with consumer engagement. This leader will work closely with leaders in the GTM, Product and Engineering orgs.
You will:
- Build and own operational relationships with internal teams – including Engineering, Product, Sales, and others – to develop new operating cadence to succeed in the market.
- The team partners closely with our Support, Product Management, and Engineering teams to innovate and automate our Ads products and build the tools ecosystem for our customers.
- Be involved in the complete lifecycle of product development as the representative of the advertiser bringing in insights from technical support and implementations managers.
- Oversee growth of the full ops team to expand operation functions responsibilities; establishing short and long term organizational and resource plans with leadership to accomplish Advertiser and Publisher team goals.
- Reestablish key metrics, measurement and monitoring used to assess operations team performance.
- Identify tools, processes, and automation opportunities to improve overall operating leverage and controls.
- Develop creative ideas to address identified gaps, and influence stakeholders for implementing proposed solutions.
- Derive critical insights by analyzing and connecting disparate datasets across the business to unlock opportunities for improvement across product, operations, and knowledge management.
- Design effective launch programs with partners and customers and ensure that products and feature releases are tested before broad-scale deployment.
- Manage and influence a diverse set of stakeholders to achieve desired outcomes, driving projects, and coordinating the delivery of identified solutions that span across different products.
- Identify inefficiencies in operations and propose new solutions (including technical and operational requirements) to address them.
- Identify, scope, and drive process improvements across your area(s) of ownership.
- Bring stakeholders together to develop solution options and clarify ownership.
- Develop and manage end-to-end project plans and ensure on-time delivery.
- Help identify and implement new opportunities for our group’s products, or for new products.
- Perform analyses and research that help us make the right growth decisions.
- Design and implement the business and operational systems and processes that help us scale.
You have:
- 15+ years of operations experience.
- Proven ability to successfully drive medium- to large-sized projects with cross-functional internal stakeholders and external partners.
- Passion for both creating custom client solutions and establishing broad-scale processes and best practices.
- Experience in managing a team with track record of driving operational improvements.
- Strong analytical skills with excellent problem-solving abilities.
- Tech experience to drive automation.
- Bachelor’s degree in a related field, master’s degree is a plus (not required).
- Excellent interpersonal and communication skills (verbal and written).
- Ability to prioritize and remain focused under pressure.
We offer:
- $1,200 annual Lifestyle Spending Account - Company funded account that can be used for physical, emotional, and financial wellness!
- Flexible PTO
- Healthcare benefits that go into effect day one
- Employer-funded Health Savings Account (HSA)
- Paid Maternity and Paternity Leave
- Competitive compensation
- Up to $5,250 annually for educational assistance and student debt repayment
- $250 initial home office stipend + $900 annually for communication ($75/month)
- 401k company match (50% of contributions up to 5% of earnings)
- Programs for spot bonuses, referral bonuses, anniversary milestones, mentoring, top performer development, and more!
About Cardlytics
At Cardlytics (NASDAQ: CDLX), we created an industry…but we are just getting started. From idea inception at a kitchen table in Atlanta to now publicly traded on NASDAQ with offices around the world, we are proud of the work we've accomplished and are looking for more smart and creative minds to join us on our mission.
By using data for good, we connect brands with real people through their banks' digital channels (think: online and mobile apps). And when we make these connections, everyone wins - brands drive more sales, banks drive more loyalty, and people receive more cash back. It's that simple.
So how exactly does it work? Through our partnerships with financial services companies like Chase, Bank of America, Wells Fargo, and Venmo, we have insights into one out of every two card swipes in the U.S. This equates to roughly $3.1 trillion in annual purchase spend from more than 161 million bank customers.
Respecting this complete view of the consumer, we can create mutually beneficial relationships between those consumers and their favorite brands and financial services partners. These are relationships that otherwise would not have happened without our help. It's our advanced targeting that drives advertising performance - because performance matters, and it's our superpower.
Are you ready to become a shareholder and join a team filled with creatives and data scientists, consultants, and artists, to help redefine marketing?
We are committed to diversity, equity and inclusion, and leveraging our unique perspectives to grow our company to new heights, while ensuring Cardlytics is a great place where great people want to be.
