Telnyx is hiring a

VoIP Engineer: (Fully Remote)

About Telnyx

Telnyx is a global connectivity platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Company

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

The Role

As a VoIP Engineer at Telnyx you will be in charge of operating and expanding the core of the Telnyx Telephony Platform, which is the B2BUA service based on the FreeSWITCH open-source application. You will join a team of FreeSWITCH Engineers that lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As a Telnyx VoIP engineer you leverage everything around you: Telnyx products, open source technologies, and anything you and your team can build to drive real impact.

You work with users around the globe, where you help our customers by solving their communications challenges. You’ll also get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.

In This Role You Will

  • Own all operation aspects of the FreeSWITCH based B2BUA service, from QA, deployment to production, troubleshooting and maintenance.
  • Support B2BUA service integration with other services that are part of the Telephony Engine by interfacing with other teams at Telnyx.
  • Identify, and contribute to optimize and resolve issues related to latency, scalability and performance.
  • Handle escalations from other teams about B2BUA related issues.
  • Implement monitoring and alerting tools that ensure production systems are always healthy.
  • Deploy new releases and hot-fixes.
  • Automate processes that allow for faster deployment cycles and capacity scaling.
  • Participate in an on-call rotation and conduct maintenance of b2bua service 

Your Background

  • Experience with open-source VoIP platform FreeSWITCH/Asterisk in Linux environment.
  • 2+ years of experience with SIP/RTP and other real time communication protocols is a must
  • Full-stack troubleshooting skills across network, application, hardware and any distributed service stack
  • Experience with sysadmin or devops tools like Jenkins, Ansible, Docker, Grafana, Prometheus/Thanos, AlertManager
  • An understanding of Kamailio, RTPEngine, Asterisk or other major VoIP projects.
  • Experience with IP telephony and Networking protocols (SIP, RTP, RTCP, T.38, ISUP, TLS, STUN, TURN, WebRTC, T38).
  • Familiarity with automake and autoconf build systems.
  • Ability to work in a remote team and good problem solving attitude. 

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

How we work

We’re a connectivity and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

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