Ensure timely completion of all verifications and reporting in compliance with the outlined processes
Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited
Verify captured applications against the physical documents and delivery of confidential documents if required.
Assist in carrying proper Investigation and Identify discrepancies on the application documents as well as the supporting documents
Perform adequate Customer due diligence check.
Performance of Character check ,skip and address tracing as officially required
Skilfully conduct Skip tracing to unveil false or true identity
Improve External Customer Experience via targeted process improvement
Requirements
2+ years’ professional experience
Must be able to ride a bike
Developed and proven communication skills; oral, written
Demonstrated experience with qualitative methods
Ability to speak the native language is an added advantage
Attention to detail
Strong interpersonal skills
High level of initiative
Must have the highest level of integrity and professionalism
