Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative. A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team Comfortable with ambiguity in a fluid organization Ready to collaborate on products and services that change the way our clients do business creating service at scale Passionate about creating experiences that fuse physical and digital through research, analytics, design, and delivery
Responsibilities
- Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
- Contribute to and occasionally lead interaction design and service design activities, including: plan, design, facilitate, and synthesize client workshops, user interviews, and creative brainstorms.
- Explain and discuss design decisions eloquently and give design feedback.
- Manage some Service & Interaction Design activities at the project level.
- Own some Service & Interaction Design deliverables.
- Frame and tell the story of design solutions.
- Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Be an ambassador, attending and helping to plan studio and community events, workshops, and conferences. Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
- Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.
Requirements
- 1+ years’ experience of User Interface Design and/or Service Design across varied platforms and devices
- 1+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
- 1+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes (Figma)
- 1+ years' requirements gathering and communication between all design teams, workstreams and clients.
- Basic level of WordPress or Webflow.
- Bachelor's degree or equivalent.
- Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA.
- Knowledge of and experience with applying user-centered design processes.
- Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
