Acronis is hiring an

UX Researcher

Sofia, Bulgaria

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a UX Researcher who is ready to join us in creating a #CyberFit future!

We are looking for a UX Researcher to join our team. The person on this role will work closely with designers, product managers, and development teams to improve the user experience of cyber protection products (B2C & B2B). In this role, you will help other departments understand the needs and problems of users. You will be responsible for the entire research process and together with designers you will create product recommendations & improvements. We are looking for a mixed method UX Researcher with knowledge about pros and cons of both quantitative and qualitative research methods.


  • Lead the entire research process: defining requirements, creating research tools, recruiting participants, conducting research, creating conclusions and recommendations, communicating insights from research
  • Cooperate with UX Design, Product Management, and Marketing teams to identify research topics and work on product recommendations based on research insights
  • Select the appropriate research method and research group to the project
  • Synthesize knowledge from different sources
  • Identify and communicate product opportunities based on insights gathered
  • Improve the research process - find new methods, tools and approaches to research
  • Educate about UX Research value and impact to your stakeholders


  • 2+ years of work experience in conducting user research
  • Bachelor’s/MS in human sciences (sociology, anthropology, psychology), or equivalent work experience
  • Working knowledge of quantitative and qualitative research methodologies (pros, cons & limitations), behavioral analysis and basic statistics
  • Understanding of product development cycle
  • Prior experience of cooperating with design and product teams to identify appropriate areas of research and implement product improvements
  • Experience in conducting UX Research for international audience
  • Excellent communication skills & team-player attitude
  • Good command of written and spoken English


Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.


Competitive Benefits

  • Employee recognition and referral bonus programs
  • Hybrid and flexible working models
  • 25 days paid annual leave
  • Supplementary health insurance for employees and family members, including dental treatment
  • Childbirth bonus
  • Monthly sports card for employees and family members
  • Monthly public transport card

Office Benefits

  • Convenient and modern office location state of the art building including office massage and game rooms
  • Free parking for cars and bicycles
  • Free office lunch vouchers
  • Parties, team-buildings and birthday compliments

Professional Development

  • Global mentorship program
  • In-house training and professional development activities
  • Certification courses
  • Participation in conferences and seminars

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.


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