User Researcher

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. 

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

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Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

WPP IT is looking for a User Researcher reporting to the Head of Business Service Design to help grow and improve all services across its expanding portfolio.

This role is a vital part of our team that leads strategic research and insight for projects across the business. You’ll be enabling and expanding an existing toolset that connects end user insights, potential strategic approaches and business benefits to drive transformation and growth for the creative network of the year.

What you'll be doing:

Whilst the primary focus is on research and insight, we’re looking for someone who’s as comfortable helping design best practice research approaches to diverse challenges and opportunities, leading the sessions, helping summarise the insights and data, and to be that turn to voice of users – so ensuring those insights are heard loud and clear throughout the design, build and up and running phases of projects.

•    Supporting the Service Squads with research capability
•    Acquire, build and grow research tooling to create ResearchOps
•    Create and deliver bespoke research programmes as part of the wider service design capability
•    Be an advocate/champion for user centred design across WPP from end users to senior stakeholders
•    Test, measure and improve best practice research across the teams
•    Run insights sessions to teams and other departments like Change & Adoption, Enterprise Architecture, etc.
•    Develop a self-serve research capability

What you'll need:

• Experience with User-centred research activities/programmes
• Flexible toolkits and methods to suit different scale projects
• Senior stakeholder management
• Data Analytics
• Experience in user centred design/design thinking/behavioural science best practice
• Team Management and resourcing

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

If this role hasn’t captured your interest, that’s ok! Would you consider sharing your opinion?
  
At WPP, we’re always trying to improve our hiring process, so your feedback is appreciated. Don’t worry, all responses will not influence any future applications that you may make. 

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WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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