Who We Are
Wayfair's Storefront team is responsible for designing, building, analyzing, and managing the entire Customer experience on Wayfair's websites and mobile app. This role is for a person that is passionate about users and has a desire to help deliver positive consumer experiences through research.
What You’ll Do
As a Quantitative User Researcher II on the Storefront team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc.
You will leverage a variety of quantitative user research methodologies such as larger scale surveys (including conjoint analysis, max-diff, etc.), designing & implementing UX benchmarking studies, conducting A/B testing, etc. Additionally, you will engage with some of our data sources & visualization tools, such as Looker, Full Story, and Google Big Query, as well as analysis tools such as SPSS or R. Your focus will be on larger-scale approaches that focus on uncovering the ‘what’ of Storefront’s user experience, and highlighting opportunities to meaningfully improve our CX at scale.
What You'll Need
Candidates for this position may be based in Boston, MA or Toronto, ON, and will be expected to comply with their team's hybrid work schedule requirements.
Interested in this role? We’d love to hear from you! Even if you’re not completely sure about potential fit, we still encourage you to apply. We’re looking for the right person to join our team!
Learn more about Wayfair’s Experience Design team here: https://medium.com/wayfair-design
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact candidateaccommodations@wayfair.com.
Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at careers@wayfair.com.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
