Travel Service Team Member

At Eurostar we’re busy making Europe’s most loved travel experience better than ever. Join us and you’ll be part of a dynamic, connected, cosmopolitan team that feels at home in four countries and shares the same goal – to create an experience for our passengers that’s always truly exceptional. Do you want to be part of this journey?

An exciting opportunity has arisen for you to join the Eurostar Travel Services Team as a team member.

The Eurostar Travel Services Team will be responsible for the successful daily running of the Travel Services Department. Dealing with all customer products (such as Bikes and Baggage), as well as assisting the Customer Assistance Team in the Terminal to ensure that a first-class assistance experience is afforded to our most vulnerable customers.

Our Eurostar Travel Services team members ensure the safe delivery of customer items (from Baggage to Bikes) from the customer at the Travel Services Department to the train. You will need to consistently deliver great customer service as you will be ensuring that our customers have a good impression of Eurostar as you will often be the first and last touchpoint on the customer journey.

Working in a demanding environment, covering long distances on foot, as well as lifting a variety of luggage items (up to 30kg). The role does include the x-raying of items entering the Travel Services Department as well as driving plant machinery (full training provided).

Your working day currently starts at 0615 on an early shift and would finish at 2315 on a late shift, working on a rolling roster that includes weekend working. You will be working in a team who care very much about each other and their customers!

This is a varied and ambitious role working with multiple departments daily where two days will never be the same.

This is a shift-based position based in our St Pancras Station.

Internal Use Only

EIL Grade RFJ, based in SPI

Requirements

We are looking for someone to…

• Load and unload all Eurostar Travel Services products.
• Assist customers with their items (Bikes, Excess luggage).
• Ensure safe delivery of these items to the customer.
• Maintain a high level of product knowledge to ensure that the customer experience is of a consistently high level.
• Conduct movement of items around the Restricted Zone as well as across the wider Eurostar Operation.
• Support the Eurostar Assistance team with provision of Eurostar assistances including, but not limited to, those with reduced mobility, the elderly, unaccompanied minors, parents with young children and those travelling with guide animals.
• Welcome and greet customers whilst creating a positive first impression of Eurostar and a memorable farewell for every customer.
• Look after our vulnerable customers and make special efforts to facilitate their experience.
• Work with plant machinery including the driving of luggage trucks from the Travel Services department to the platforms (full training given).
• X-ray all goods entering the Eurostar Travel Services Restricted Zone (full training given).

You’ll need…

• Good knowledge of Eurostar products and services
• Proven customer facing experience and excellent customer service skills
• Professionalism and ability to maintain a high level of performance in a high-pressure, fast paced environment
• Strong communication skills

Desirable

• French and/or Dutch language skills
• Experience of driving plant machinery (N20s)

Benefits

• A starting salary of £30,392
• Travel benefits for work and play
• A great pension
• Exclusive discounts and perks

If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.