Travel Coordinator (Partnership Support)

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

Overview :

We want to drive and develop our travel supplier relationships and partnerships that deliver the highest and best service to its members. To deliver unique key benefits and experiences for our members and relevant corporate clients with specific travel programmes within the region. Your role is to support the global commercial team as well as be commercially driving revenue across the business.

Your role as Strategic Partnership Support, will ensure that you are working with other key stakeholders both within commercial travel and with the wider teams in general; Ensuring that together as a team, the commercial travel is delivering and meeting business expectations by achieving key metrics. You will take full accountability for travel partnerships ensuring you deliver on all client and member requirements, including but not limited to: strategic partnerships growth in key markets for both online and offline services and revenue. 

You will be supporting your line manager as well as other Strategic Partnership Managers within the Commercial Travel team on ad-hoc tasks as required.

You will be fully accountable for sharing your work across other departments and offices, ensuring they have an excellent knowledge of our partnerships and are making the most effective use of them.

As an industry lead, your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform should consistently be shared. You (and in turn the commercial team(s)) should always be up to date with current market trends, what competitors are delivering, what our members are obtaining access to, unique market leading partnerships and eager to develop travel knowledge, based on growth of Ten and corporate clients.

You will think ahead to develop and execute new strategies and processes ensuring growth of travel commercial relationships leading to enhanced team revenues and member experiences.

You have to have the ability to drive and implement new innovations and changes with support and buy in from senior stakeholders across the business.  

Supporting day to day administrative duties for the Commercial team, ensuring all communications and management reporting is executed in a timely manner. Reporting to the Commercial director and providing general administrative assistance of key projects and other ad hoc activities to ensure an effective operation. 

Key Responsibilities:

• To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes 
• Keep up to date with newly opened resorts and extraordinary experiences across the assigned area 

• Acting as escalation point of contact to support the travel ops to solve problems with suppliers, mitigate price difference and any other matter 
• Be the point of contact for LM globally in the commercial team and coordinating global commercial activities where needed 
• Coordinating supplier webinars, FAM trips, hotel visits and team events in your assigned region 
• Helping the management with hotel and review details of all Preferred Partnership Programs that TEN has contract with. Updating internal files and share internal stakeholders
• Working closely with the Tech team to solve issues related to TEN systems to ensure benefit and descriptions are reflected correctly on clients digital platforms  

• Undertaking pricing and competitor analysis 
• Overseeing rate loading process for our GHC to ensure the negotiated rate code and preferred partners code are visible in GDS and mapped under our IATAs and all eligible benefits are clearly listed. 
• Assisting with Jira tickets and creation of Vendor Cards to support Ten’s global travel supplier relations activities and the growth of the global travel business. 
• Setting up Lifestyle Managers logins on partners portal where required
• Available as a resource to LM’s to help answer questions on travel supplier partners and make recommendations 

• Managing shared Strategic Partnerships inbox and assigning email requests to the right SPM 

Requirements

Skills and Experience

• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service.

• Able to communicate and motivating people to ensure you are always obtaining the best results
• Project management; being able to manage projects with multi-stakeholders internally and externally
• Understanding of the OTA distribution, concierge and luxury operating model
• Be flexible and adaptable to change of priorities and complete within the given timeframe.
• The ability to work in a fast-paced team, prioritising a busy workload, multiple projects, partner meetings and travel

Other

• A passion for working in a business that places members and customer service at their core as well as commercial success
• A natural communicator who always takes the time to keep their colleagues informed and up to date, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports

• A positive and enthusiastic approach and the willingness to be hands on
• Demonstrate the ability to work under your own initiative
• Some commercial acumen with the ability to identify opportunities for business growth
• Analytical with attention to detail
• Excellent English language skills, both written and spoken and a second language is always an advantage but not essential

• Confident in creating presentation and delivering key messages

Benefits

• A competitive salary
• A 1 month paid sabbatical after 5 years of service
• An outstanding perks program too: we work with the very best brands in the world and our employee perks are taken directly from the types of things we do for clients including exclusive discounts, treats, access to gigs, invites to dinners, social events, industry employee rates at hotels / for flights, freebies, money-can’t-buy experiences, etc…

The environment is modern, friendly and vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business. To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.