Trainer

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. 

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you are passionate about helping users, naturally curious, and comfortable operating in ambiguity and finding creative solutions, we want to hear from you!

As Trainer, responsible for regional training operations, you will facilitate the delivery of training programs, work with partners and stakeholders to oversee the launch of new learning programs, and build the on-site training capabilities and culture of the Mexico City Stripe Delivery Center. You will ensure a high and consistent bar for learning and development across all stages of the employee lifecycle, from onboarding to professional development.

Responsibilities

• Own the site-level management of our L&D programs: facilitation of onboarding and uptraining curricula, auditing our training processes, conducting gap analyses, and evaluating the impact of learning interventions
• Deliver onboarding trainings and on-going skills and knowledge development training to operations associates
• Work with partners and stakeholders to write curriculum, test, and deliver new training programs at the Mexico City SDC 
• Coordinate a growing team of on-site and remote facilitators, SMEs, coaches, and QAs
• Work closely with Stripe learning teams to define both the long-term strategy and the short-term tactics for high impact training initiatives
• Conduct assessments and analysis to identify and address new development needs

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have 3+ years of experience within learning and development
• Prior experience in banking, payments, or a financial technology company
• You possess rigorous program management skills coupled with a passion for blended and engaging facilitation
• You have proven success building processes and training systems that deliver consistent, high quality results
• You are comfortable working within ambiguity while building processes and programs at scale
• You are adept at balancing operational rigor and systems thinking with a human-centric approach to education and culture building
• You can manage multiple stakeholders with varying priorities while driving creative solutions and commitment to a shared goal
• You demonstrate strong critical thinking and data-analysis skills
• You have strong written and verbal communication skills and an ability to articulate complex topics in an easy-to-consume way

Preferred qualifications

• Prior experience in a high growth technology company
• CPTD or CPLP certification
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