Trainee Business Travel Consultant
Overview and what we offer
Who we are
Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.
Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. With our innovative technology we can drive sustainable travel at all stages of the booking process, this meaningful information along with comprehensive data that can be drilled down to individual level, allows our clients to make informed decisions and operate a sustainable travel program that aligns with their goals. All of this and a professional membership with the Institute of Customer Service are what enable Clarity to provide a brighter approach to business travel.
At Clarity we not only listen, we adapt and we deliver!
Your new role
You will be joining us as a a trainee where you will be taught how to :
Assist our clients with their travel enquiries over the phone & via email. The scope of the role covers not only flights but a range of other travel products such has hotels, car hire & rail. You will provide a professional consultancy service for all clients, anticipating their needs and offering a range of solutions to exceed their expectations, starting from their initial enquiry to final booking by converting general enquiries into bookings. Your main duty will be to deliver an outstanding customer journey on every contact ensuring the highest level of customer service is always offered.
What you need to succeed
You must be a clear and confident communicator with confidence in dealing with people at all levels. You'll need to possess great organization and time management skills and thrive in a fast-paced environment.
Essential
• Customer service experience
• IT & Computer literate with experience of email and web based programs
• The ability to work under pressure, in a fast paced environment
• Excellent communication skills both verbal and written
• The ability to Understand our clients needs and requirements.
