Ticketing Services Lead

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

The Ticketing Services Lead manages the relationship with venue clients within discipline, assists in supervising a team of specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic music and sports venues across the country. Acts as a relationship manager and tech support; advises, assists and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.

What You'll Do

• Assists with event and promotion configuration for full-service clients
• Facilitates the sharing of best practices, offering advice on event and promotion configuration
• Works as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges
• Acts as an expert on all products/services, remaining current with all new releases
• Responds to support and services requests from client/venue
• Troubleshoots and resolves or escalates technical support issues
• Tracks and reports all client interactions to ensure consistent, high-quality service. 

What You'll Bring

• 2-4 years of live event ticketing and event programming experience
• Advanced event programming expertise across multiple venue/event types
• Leadership, coaching and personnel management skills
• Committed to collaboration and teamwork
• Ability to problem solve and decision making in a high-pressure environment
• Ability to balance day-to-day and multitask across multiple clients
• High School Diploma or its equivalency (BA/BS Degree Preferred)

Pay scale: $31.25

More About AXS

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland,  Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/