IDT is looking for a Technical Support Engineer.
The primary role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.
As a part of IDT Team you will:
- Proactively monitor all production networks, applications, and services.
- Respond to & resolve alerts/alarms according to standard operating procedures.
- Track all issues in a ticketing system.
- Escalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.
- Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.
We would like to see:
- Excellent monitoring/troubleshooting skills.
- Working knowledge of Windows and Linux OS, Networks.
- Working knowledge of issues/ticket track system.
- Good level of English – B2 or higher.
It's a plus if you have knowlege of: / or you can learn it in IDT 😀
- New Relic (or Datadog or SolarWinds).
- Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
- Linux/Unix - basic knowledge.
- Networking (basic understanding of BGP, MPLS, OSPF protocols).
Work schedule:
- 2x2 (changeable schedule, without night shift).
- Mostly 7 am - 4 pm (GMT +3).
We offer you:
- Remote work opportunity!
- OR Modern office with free parking in the very center of Minsk.
- Really good laptops and 2+ monitors.
- 26 vacation days & 5 fully covered sick days without sick leave required per year.
- Compensation for professional training, seminars, and conferences.
- Sports activities reimbursement.
- Medical insurance.
- First-class English lessons.
About Us
IDT Technologies is a part of
IDT Corporation – an American telecommunications company founded in 1990 and headquartered in Newark, New Jersey. Today it is an industry leader in prepaid communication and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1300 people across 20+ countries, and have revenues above $1.5 billion.
We invite you to support our flagship brand,
Boss Revolution, which includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide.
