Octopus Energy Group has gone from a tiny startup supplier to a global leader. Since just 2016 we've become a global energy tech company launched in the UK and we're now made of 10 businesses, in 13 countries around the world, with over 5 million customers, with 25 million contracted accounts for our entech platform, Kraken. Through that relentless growth we still put customers at the heart of everything we do. That's how we've got five stars on TrustPilot based on over 100,000 customer reviews and why consumer champions “Which?” have named us a Recommended Provider for the last five years in a row. We've also reached 4.7 on our Italian Trustpilot.
We're fighting to make energy fairer, more affordable, greener and more accessible for all.
We're shaking up the energy market and decarbonising our planet, using technology to unlock the green energy revolution. Our global energy revolution is backed by Generation, the sustainable fund co-chaired by Al Gore.
Octopus Energy Italia is targeting to grow to up to 1 million customers by 2025 - gaining 5% of the market. To do this we need to grow with passionate people to help us do this, we have diverse roles ready to be filled across our Italian teams and need authentic, committed people for a wide range of roles
We're in a start-up phase which means that you will be able to shape the future of energy in Italy from day one.
If you want to be a part of a collaborative, challenging and forward thinking culture: join us!
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We have an amazing opportunity for a Technical Services Manager to join our services team in Italy.
Octopus Energy Services is spearheading the transition to greener and cheaper energy by installing in-home technologies; from smart meters and EV chargers; to low-carbon heating (Heat Pumps), home batteries, solar, and beyond. We deliver smart energy and low-carbon solutions for our customers.
We’ve fallen head-over-heels with heat pumps - which provide an ultra-efficient, reliable alternative to gas boilers.
You will be responsible for developing the end-to-end processes and helping ensure that we can meet the installation specifications for customers progressing through each touchpoint, providing technical guidance and support to multiple teams throughout the customer journey, helping deliver on our aim of installing thousands of heat pumps into domestic properties across Italy.
What you'll do
- Support the marketing team to scope and develop a marketing strategy to engage low-carbon customers highlighting technical and regulatory property regulations to maximise conversion.
- Agree and manage the deliverable KPIs required by the third-party suppliers (surveyors, installers, and product suppliers) to deliver outstanding service and minimise complaints.
- Map out the customer journey from the initial touch point, through to third-party supplied services and manage to the agreed service levels (SLAs)
- Collaborate with other team members to share best practices and develop a consistent approach to drive performance across all teams
- Drive the company technical requirements to meet all regulatory and legal aspects ("Responsabile tecnico") for installation services, starting with low carbon heating (Heat Pumps)
What you'll need
- Master’s Degree in Management/Mechanical/Energy Engineering - Research, industry or government experience would be beneficial.
- Skills at taking complex issues and converting them into easily understandable analyses, reports and presentations.
- Excellent oral communication skills and feel confident communicating your ideas appropriately at all levels of the organisation. This will include leading and presenting at meetings.
- The ability to handle competing priorities/deadlines whilst delivering high-quality outputs. We are looking for someone.
- well organised and can develop and implement work plans to meet tight deadlines.
- Comfortable developing successful relationships with clients, policymakers and other relevant stakeholders.
- Build strong relationships internally and externally; a successful team player who is committed to working collaboratively.
- Demonstrate a passion for supporting the move to a greener economy.
- It would be beneficial (not essential) to also have experience in technologies such as heat pumps, solar PV, battery storage & electrical equipment
- Fluent spoken and written English is required
Why else you'll love it here
- Octopus Energy is a unique culture - An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
- Flexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together
- Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course)
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Office culture - have a certain tech requirement? We’ll do our best to get it. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
