As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Talent Community Coordinator is a part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team. They are also responsible timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
Main Duties
- The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Coordinator:
- Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
- Assist functional team in managing central talent database, updating trackers, and uploading data according to account specific guidelines
- Support Talent Community team and Quality team with specific guidelines
- Process, organize, and maintain all paperwork
- Master all documented processes and requirements, so that they can support and educate the community
- Helps file tickets to the appropriate group in Zendesk and ensures tickets are picked up by the correct team member in a timely manner
- Community Functional Areas
- Community Experience
- Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk,
- Own employer level branding, with a focus on Social Media and other online messaging platforms
- Host great in person events to engage our supply base face-to-face
- Talent Acquisition
- Recruit new talent into Welocalize’s Talent Community
- Offer an engaging prehire experience
- Constantly be researching and improving our recruitment channels
- Partner Success
- Offer premium customer service to our VIP suppliers
- Ensure there is a consistent loop-back cycle that enables Welocalize and our suppliers have full transparency into results and sentiment
- Build regional supply strategies
- Talent Transformation
- Understand what talent levels are available on the market
- Build modules to address gaps between market available talent and current customer needs
- Measure success of modules and constantly improve
Requirements
- Education Level
- Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
- Experience
- At least one-year relevant experience in functional area
- Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
- Ability to stay organized and informed in such an environment
- Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
- An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
- Taking the initiative to proactively assess and mitigate risks
- Enjoys working in a team and derives energy from being within a team, contributing to the team's success
- Team-player with the ability to problem-solve and show initiative
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet
- Proven ability to learn new processes and tools
- Positive and energetic, thrives in all kinds of social situations, regardless of culture
- Knowledge of the localization industry desired but not mandatory
Key Competencies
- Excellent Customer Service Skills
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on transparency and building relationships
- Problem solver with a drive for Continuous Process Improvement
