Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
Who you'll be working with:
Hi! I’m Sara Cruz, and I am the Store Manager at our US flagship store here in NYC. My role is all about people! My biggest achievement here has been curating a culture with a diverse, energetic, engaged team that produces BIG results. After all, we are in the BIG apple! I serve as an advocate for my team and for our clients alike; making sure everyone that steps foot into the store has an exceptional experience. I keep a hand in all aspects of the business from operations, visuals, inventory and on weekends you can find me curbside, sun or snow, as line concierge! I joined Mejuri in March 2021 after being drawn to the company’s values and have been continually impressed with their ability to invest in their employees' growth . After working in retail for the past 15 years, it's refreshing to be a part of a company that perceives feedback as a gift and truly listens and I am proud to be in this position where I can make change. I hope to meet you soon! Although, I just did (barely) get my passport so catch me while you can!
The role:
Like everything we do, our retail experience is different. It’s about making customers feel comfortable, giving them the space to explore and support should they have questions. Guidelines and product names can be learned; genuine enthusiasm, eagerness to learn and passion for the Mejuri customer experience cannot.
We do not have a traditional retail environment. We’re looking for people who are not afraid of hard work and who bring an amazing energy to the team. Picking up on feedback, trends in customer behaviour and regularly reporting this to the Customer Experience team is a large part of the role.
**Please note that this position is required to work through the holiday season**
What you'll do:
- Provide an exceptional experience to all customers you interact with from the moment they enter the Showroom
- In the know and knowledgeable of all Mejuri products and latest launches
- Act as a stylist and advise which items pair well with each other. Offer your own personal experiences and give honest feedback.
- Facilitate the checkout process through POS
- Clean and organize the showroom
- Assist the Customer Experience manager with implementing various customer-centred campaigns on an as-needed basis
- Comfortable with technology and learning new forms of POS and CRM software
What you bring to the team:
- Ability to identify each customer’s unique needs; not a one size fits all approach
- Strong sales records and able to hit sales targets
- Experience with clientelling, building and maintaining strong relationships with customers
- Passion for what Mejuri stands for
- Great attention to detail
- A friendly, approachable personality
- Eagerness to learn and grow your knowledge
- Excellent problem solving skills
- A positive, “I've got this”, attitude
- Strong sense of initiative, self-motivated and goal-oriented
- Ability to multitask and work well under pressure and deadlines
- Pays attention to customer feedback, trends and shares insights with management
- Passion for styling and catering to customers on a personal level
- Able to work 5 days a week, including weekends
- Part time positions available
Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role will be for our Spring St. location in New York, NY with a base pay range of $17-$22USD per hour based on a candidate’s experience and qualifications.
Benefits at Mejuri:
• A minimum of two weeks vacation (for full time employees), plus personal days and three religious observance days.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount plus store credits.
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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