About Appier
Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.
About the role
- To secure on-time maintenance orders for GCR.
- Connect with customers directly to negotiate terms and conditions to consult and sell specific products and up sell.
- Possess very strong forecasting skills with solid excel spreadsheet skills to deliver highly accurate forecasts.
- Collaborate cross-functionally with Sales, Pre-sales, Tech Support, and Customer Success teams to close maintenance orders.
- Identify customer needs, and pain points and demonstrate account management capabilities and risk migration strategies to guide renewal closure.
- Deeply participate quarterly reviews with CSM and customers
- Streamline reporting, identity, and present trends (positive and negative) and insights from business data sets that give suggestions on how those trends can enhance retention rates.
The Successful Applicant
- At least 3 years of customer management experience in sales operations, customer success, renewals, sales, and quota-carrying role.
- Strong forecasting skills with solid excel spreadsheet skills to deliver highly accurate forecast is a must
- Ability to understand Maintenance and SaaS business.
- Excellent customer management skills with external and internal stakeholders leading to customer retention and adoption of the SaaS model.
- Familiar with and demonstrated good proficiency regarding contract renewal processes.
- To be hands-on, dig into details, and possess strong negotiation skills to front customers.
- Crisp oral and written communications in both English and Mandarin
