Mexico City, Mexico

About Us

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview:

Diligent is looking for a highly professional and motivated individual to combine their technical knowledge with commercial skills to effectively uncover and develop solutions for prospects and customers. The Solutions Engineer position requires excellent communication skills and the ability to build strong relationships, as you will interface directly with leaders of large multi-national companies, as well as Corporate Legal Counsel/Administration and IT project teams.

Key Responsibilities

Present product demonstrations to clients and prospects to advance the sales cycle
Understand and uncover the customer’s business challenges in tandem with the commercial team, and then develop and articulate solutions that solve the issues
Understand and gain competitive intelligence and use business and product knowledge to advance the sales process
Create and execute strategies and tactics that advance the sales process
Conduct and lead technical engagements and trials
Collaborate with internal business stakeholders to create documentation on competitive analysis, internal processes, white papers, best practices, presentations, etc.
Collaborate with internal teams on newly released product enhancements to transfer knowledge to commercial teams
Create sales tools and resources to facilitate sales demos of products for commercial teams
Participate in new product development meetings to provide insights into customer and prospect needs to development

Required Experience/Skills

Proven experience in a sales engineer or other commercial or customer-focused role (preferably in Software/SaaS but not essential)
Excellent communication and presentation skills, including to senior stakeholders
Interest and experience in technical product knowledge
The ability to:
- Align cross-functional teams and ensure focus on the same goals
- Meet tight deadlines and effectively prioritize multiple projects
- Identify risks and communicate them to stakeholders
- Make a strong impact and influence decisions
- Set and manage realistic expectations
Language proficiency requires: English and Spanish

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

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