Jasper is hiring a

Solution Architect | SaaS

Austin, United States
Remote

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper is an AI content platform that helps creators and companies of all types expand their creative potential. Over 105,000 active customers are using Jasper to break through writer’s block, repackage their content, create original art, and adjust writing for language and tone. The interest in AI continues to grow and we are at the forefront of teaching the world how to leverage artificial intelligence as a creative partner. We are building teams that will pioneer the content generations space even further.

About the role

Jasper is looking for an experienced Solution Architect to help expedite Jasper's customer’s realization of value. This is our second Services hire, on the Customer Success team and this will be a non-managing role reporting to the Sr, Solutions Architect. As a Solutions Architect, you'll be at the forefront of helping our enterprise customers achieve their business’ Ai content creation goals. A big component of this role is to serve as a teacher to guide customers to use Jasper to meet their specific use cases. You’ll partner closely with account managers to scope, build, and train customers on customer-use case-specific configurations of Jasper’s Ai Content platform. To do that, you must have an in-depth knowledge of Ai content generation and a passion for helping others. Additionally, you'll need to be able to communicate complex information effectively to both technical and non-technical stakeholders. With your strong problem-solving skills and ability to think critically and creatively, you are well-suited for this role.

Our target market is composed of content creators and marketing leaders at growing companies. We help companies leverage artificial intelligence to accelerate content production and unlock their best ideas. We see AI as a partner to content marketers that can help them break through writer’s block, create fine-tuned imagery, and repackage content for different formats, languages, and tones.

The role is open to candidates located in the US and can be remote within the United States. We have offices in Austin, TX, and Salt Lake City, UT with employees based across the US and Australia. We've built a strong foundation to support remote employees' engagement with other teams. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge-sharing, mentoring, and career growth. 

What you will do at Jasper

  • Partner with customer success and account managers to identify, plan, scope, and deliver customized technical implementations of high-value customers.
  • Collaborate with Jasper customers to successfully manage and customized technical use cases of Jasper. This may include building custom templates, and workflows as well as API consulting.
  • Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs.
  • Provide ongoing support and answer questions from customers. This may include delivering training, providing technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing the Jasper.
  • Continuously improve service delivery  processes and methodologies 

What you will bring:

  • Roughly 5+ years of experience in software implementation, project management, or customer success for a SaaS technology company.
  • Great project management skills including strong communication around project timelines, and the ability to manage multiple projects simultaneously
  • Strong technical aptitude in the subject matter of Ai prompting and architecting complex technical solutions including APIs.
  • Excellent communication and interpersonal skills as well as experience working with customers in a training capacity.
  • Ability to work well in a fast-paced, dynamic environment.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range at offer for this role is $124,000- $145,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits & Perks

  • Comprehensive Health, Dental, and Vision Coverage that starts on day 1 for our Employees and Families (Jasper.ai covers 100% of the premium for employees)
  • 401(k) program with company matching
  • Monthly Wellness reimbursement and flexible time off to encourage a healthy work-life balance
  • Generous budget for home office set up 
  • Learning and Development opportunities, plus individual budget
  • Paid parental leave
  • Travel Perk Program 

Our goal is to be a diverse workforce that is representative of all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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