About Our Company
M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern professional woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of dressing for work—whether you’re heading to the office or telecommuting from home.
Who are we?
We're a group of go-getters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.
About this role
M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop (hence our hashtag, #BetterThingsToDo). Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience.
As a Showroom Stylist you will partner with clients one-on-one in our Bryant Park store and through virtual appointments. You will also be expected to maintain quality customer communication, merchandising, and inventory management.
We are looking for someone who is passionate about our brand and eager to create unique customer experiences. You have a relatable attitude and are able to lead customers through our brand story, asking the right questions to provide top tier advice and product recommendations tailored to the customer’s needs.
What will you do?
- Develop your personalized approach to appointment-based service and clienteling.
- Grow and maximize our customer base through one-on-one and group interactions with clients both in-person at our retail and event spaces and virtually, with a constant focus on exceptional service and relationship-building.
- Be a stylist; ask the right questions, assess clients' needs, and suggest and style products based on their profiles, requests, and feedback.
-
Be a salesperson; understand the store’s performance and metrics and strive to maximize sales targets.
- Represent the M.M.LaFleur brand through shopping appointments, in-person and virtual interactions, company events, and clienteling.
- Consistently strive to provide the ultimate shopping experience through appointments, customer communications, and follow-ups to ensure satisfaction and loyalty.
- Stay up to date on our merchandise, events, promotions, policies, and services.
- Strategize and take initiative to increase individual and store productivity.
- Facilitate a culture of empowerment and respect among your team and the clients that you work with.
- Set the tone for the rest of our customers’ experiences with us and promote exceptional service at all points in the M.M. journey
- Become proficient in inventory management, merchandising, POS, and company procedures
- Support new stylists through peer training when needed
- Support the Customer Experience team by tracking Offline inventory issues, handling priority orders, and delivering on specific customer requests.
- Follow and maintain all health and safety procedures of the store, ensuring yourself and all visitors follow outlined policies
- Maintain visual standards and store cleanliness to company expectations
- Assist with opening and closing the store
Who are you?
- You have an ability to connect, feel empathy for, and interact easily with those around you. You know how to ask the right questions and give the right feedback.
- You are passionate about meeting new people and helping others.
- You are responsible; you show up on time and ask questions when you're unclear.
- You have brand knowledge and the ability to create personal styling experience.s
- You are committed to an error-free world (e.g. no typos.)
- You have a positive, can-do attitude! (Nothing is above or below you.)
- You have fashion and sales experience and you’re a customer service whiz!
- You thrive in a fast-paced environment and are able to quickly problem-solve.
- You are skilled in change management and understand that we’re a growing company.
- You can communicate and exhibit professional behavior both internally and externally.
- You are comfortable with quickly learning and adapting to technology.
- You have some prior experience with Shopify (preferred).
- You are able to work either Full Time (35-40 hours per week) or Part Time (approximately 15-25 hours per week) and acknowledge weekend work and occasional evening work is required.
-
Physical Requirements:
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 30lbs
COVID 19 Requirements
- Our corporate office is located in lower Manhattan, but to prevent the spread of Covid-19, most of our corporate positions are currently remote.
-
Effective September 13, 2021, all employees, guests, and customers entering any M.M.LaFleur facility must be fully vaccinated against COVID-19 by the Moderna, Pfizer, or Johnson & Johnson vaccines. Employees unable to receive the vaccine due to medical conditions or sincere religious beliefs may apply for exemption from this policy through reasonable accommodation. The company will evaluate those requests consistent with its legal obligations.
Compensation:
- Hourly rates starting at $22.00, opportunity for commission
- Employee Discounts of 60% off full price, 50% of sale items
- Pre-tax commuter and parking benefits
- For Full Time: health benefits, PTO, and 401k
