U.S. healthcare is frustrating and deeply flawed. Cedar’s mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people’s lives.
The Role
Cedar is improving the healthcare financial experience. It’s not hard to see the problem: we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. At Cedar, our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.
We are seeking a Senior User Researcher to be a part of our User Research team! This is a ground-up opportunity for a seasoned & strategic researcher to help solve some of the hardest problems in healthcare. You will drive a comprehensive research & insights program for our flagship product, Cedar Pay. You will work in close partnership with the Director of Product Management, Director of Product Design, and Director of Data Science to set the bar for using human-centered best practices and mixed method user research. You are responsible for addressing our highest priority questions about our users, our product experiences, and our business. You are a master at running research projects that span from early opportunity identification through discovery to post product launch.
This role is an individual contributor role, with the opportunity to mentor junior researchers and designers.
Cedar is committed to a flexible work environment so this, as well as many of our roles, is remote-friendly.
About You
- You are able to break down large problems, frame them into research opportunities, and gain cross-functional buy-in on your plan
-
You are an expert at running well-scoped research projects that guarantee impact for your teams. You plan, conduct, analyze, and communicate the results of studies, to build deep understanding among designers, product managers, and engineers. You include your stakeholders and collaborators in every step of the research process, gathering consensus while driving towards outcomes.
- You are an expert influencer and storyteller. You love telling stories about users, buyers, and stakeholders in a way that resonates with your team and the company.
- You are a strong salesperson for research. You proactively identify ways in which research can make impact and can then “make it happen.” You are a partner to design, product, and commercial leadership and promote best practices of research and data-driven decision making.
Skills & Experience
- 6-9 years of hands-on experience conducting strategy, innovation, and product-based user research
- Excellent communication, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Curious, creative, and pragmatic approach to solving problems.
- End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- The ability to manage ambiguity, work autonomously, keep organized across a number of user research projects
- Deep mastery of qualitative and quantitative methods. Experience teaching research methods and the strengths and limitations of when to use qualitative vs when to use quantitative methodologies
- Ability to anticipate needs, developing a deep understanding of business goals
- Ability to develop research goals and strategy in alignment with company goals
What do we offer to the ideal candidate?
- A chance to join a high-visibility team at an early stage
- The ability to impact the growth of our company, we value all comments and suggestions
- Transparency across teams and interaction with multiple departments
- Competitive pay, employer-paid healthcare, restricted stock units
- Remote work flexibility
Compensation Range and Benefits
- Salary/Hourly Rate Range*: $157,250 - $185,000
- This role is equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-Remote
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- 401k plan with 3% employer non-election contribution
- Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we’ve raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar’s valuation to $3.2 billion.
As of December 2022, Cedar is engaging with 20 million patients on an annualized basis, and is on target to process $2.7 billion in patient payments annually. Cedar’s ambition is to serve 50-60 million Americans by 2025, about half of the U.S. population that makes medical payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Summit Health, Novant Health, Allina Health and Providence.
