About Yuvo
Yuvo works to increase access to primary care by supporting federally qualified health centers (FQHCs), the institutions that have dedicated the most to care for underserved communities. We work with FQHCs to help scale the quality of care they provide by providing access to new payment systems, developing and optimizing operational infrastructure, and convening partnerships in the broader care ecosystem so that they can increase their capacity and deliver the highest quality of care to their communities.
About the Role
Yuvo is hiring a Senior Technical Content Writer to join our Product Team. In this role, you will produce product literature and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, verify, and disseminate technical information across multiple mediums. As Senior Technical Content Writer, you will work with product team members, UI/UX designers, developers, technicians, and support staff to develop technical artifacts. You thrive in fast-paced environments, enjoy a strong team culture and are excited by the opportunity to make an impact with tech-enabled solutions that support patients most critically in need of attention.
This is a fully remote position for employees based in the United States.
Travel required up to 25%.
What You’ll Do
- Curate, write, and edit supporting documents that clarifies product features and benefits
- User persona targeting
- Design and develop supporting documentation for product use (release notes, etc.)
- Identify and create diagrams, process flows, and charts to increase user understanding
- Understand and translate complex information for users of varying backgrounds, experiences into artifacts (Confluence knowledge base, newsletters, etc.) for internal and external publishing
- Design, drive, and document usability studies of artifacts with UI/UX Designers, product teams, and end users
- Periodically review all documentation for timeliness, accuracy, and usefulness; make corrections/updates as needed
- Manage review and approval process of technical artifacts
- Develop and present artifacts for a variety of media (virtual/digital, print, presentation software, video, etc.)
- Create and maintain guidelines, case study documentation, newsletters, surveys, and technical operating procedures
- Manage junior team members
- Any other duties that are reasonably required
Requirements
What You’ll Bring
- Bachelor’s degree in Journalism, Education, Communications, Computer Science, Management Information Systems, or Engineering is preferred; 10+ years of experience as a Technical or Content Writer may be considered in lieu of a degree
- In-depth knowledge of technology and health care terminology
- Exceptional communication (written and oral) skills and the ability to work well with people at all levels are essential
- Experience with Google Suite (Docs, Slides, Forms, etc)
- Presentation skills; comfortable speaking to groups of six or more people
- Proficiency in various process mapping and documentation tools (Confluence, LucidChart, Shortcut, etc.)
- Experience with Agile project methodology
- Detail-oriented and diligent
We’d Love To See
- Experience working in an early stage startup, and desire to work in a fast-paced, small team environment
- Demonstrated willingness and ability to create and own artifacts and processes for technical content writing
- Basic graphic & web design skills
- Experience with technical documentation software (Whatfix, Scribe, bit.ai)
- Experience working with BI visualization tools (Tableau, Looker, Metabase, etc.)
- Experience in using data to improve products, processes, and usability and prioritize where to focus by quantifying the value of user experience (Pendo, Mixpanel, FullStory)
- Experience working on global teams
- Ideal candidates will be based in the Central or Eastern time zone
What We Value:
- Desire to learn and grow
- Bias towards action
- Team-oriented attitude, you derive joy from seeing others succeed
- Enthusiasm for researching health equity topics, and interest in innovation
Benefits
Base Salary Range: $78,000 - $95,000/year
Our Benefits & Perks
- Unlimited vacation leave
- Paid parental leave
- Competitive medical, dental, and vision insurance
- $500 reimbursement for reasonable work equipment in the first year of employment
- Stock options
