Senior Staff Software Engineer - Backend (Audience)

Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to implement where it matters most—creating experiences and promoting connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power excellent customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past four years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies! We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a global presence with offices in San Francisco, New York, Denver, and London, and remote employees located all over the world. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please do apply, as we value applicants for the skills they bring beyond a job description.

As a  Senior Staff Engineer - Backend at Iterable, you'll be responsible for the core product for the engineering of Iterable used by our growing customer base.  In this role, the focus is working on projects/efforts that have strategic value for the company while driving technical design and up-leveling the team.   We believe in building an Engineering culture guided by our company values which you can learn more about here.

You will be working with the Content and Audience team to lead the core experience for how customers create smart content and personalization within Iterable.  Responsible for multiple functional initiatives focusing on technologies like Scala, GraphQL, Redis, and ElasticSearch to help Iterable’s customers leverage user data and build innovative personalization.

How you will make a difference:

• Participating in strategic planning sessions with executive leadership teams to identify business objectives and develop solutions.
• System-oriented, you are concerned with topics such as end-to-end data flows and its impact on the system, scalability of each layer within the system, the technologies chosen throughout the stack, data persistence, and messaging, with the goal of driving excellence through the stack.
• Conducting research to identify emerging technologies that could impact the company’s product offerings or industry
• Coordinating with other departments within the company to ensure that design changes meet the needs of other departments
• Developing technical specifications for new products based on customer feedback and industry trends
• Developing and implementing new processes and procedures for existing products or services based on technological advances in the industry.
• Conducting market research to identify customer needs and preferences.
• Recommending changes to existing products or creating new products based on research findings.
• Creating detailed engineering diagrams of complex systems using computer-aided design software

We are looking for people who:

• Own the monitoring of the system and are aware of its SLAs
• Lead the engagement with Product, Design, and Infrastructure teams to build or enhance applications and services.
• Lead new designs, leveraging the ideas from the team to come up with the optimal solution.
• You are a significant contributor to the code review process, offering suggestions for improvement, helping to enforce coding standards, identifying gaps in the coding standard, and updating accordingly.
• Leverage code reviews, design discussions, and other engagements as an opportunity to level up your team.
• Analyze and optimize backend application code for efficiency 

Bonus Points:  

• Partner with product, design, and infrastructure teams to build, design, and enhance our applications and services
• Take ownership of your team’s commitments, assisting when needed and encouraging the team to meet their commitments.
• You are a leading voice during all Agile ceremonies, sharing knowledge, asking questions, candidly challenging assumptions, and proposing new pathways forward.
• Challenge the status quo of the team by: 
• Model how the team and organization can improve their development processes and operational efficiency
• You are a technical expert (and domain expert) in multiple technologies your team leverages
• Establish and maintain relationships with people from other engineering teams, functional areas, and business units.

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

We’re rethinking traditional workplace planning and looking to strengthen belonging, innovation, productivity, and happiness whether it’s in an office, from home, or a hybrid of the two. As such, we've moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK). 

The annual base salary range for this position is $191,100 - $248,850. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.