Senior Product Manager, Chatbot

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About The Team:

Support team is one of the core departments in OKX and responsible for Customer Support Products, such as Help Centre, Knowledge Base, Chatbot, Customer Service Console, also including IM, Rating/Feedback system and so on. We are committed to building Global Customer Support Center through intelligent services and human services to support customers when they meet problems, and eventually improve the reputation of OKX.

Responsibilities:

1. Lead the product strategy and construction of global chatbot
2. Define and deliver product roadmap with a global view through working with cross-functional team.
3. Improve Chatbot's QA, Transaction, and Proactively Messaging capabilities
4. Define and analyze metrics to guide product development.
5. Work in an agile environment, participating in planning and Scrum boards.

Requirements:

1. Have solid years of Product Manager experience, and at least 2 years experience in Chatbot.
2. Possess clear logic and organisational skills.
3. Have passion for the product and is self-driven.
4. Possess good leadership and teamwork, with the ability to work in a cross functional setting