What You’ll Be a Part Of:
ActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQ’s CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, Morgan Stanley, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences.
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The Team You’ll Join:
We are a small, but fun, smart, and a growing team. Day to day - we research, ideate, iterate and make design decisions that solve problems and drive outcomes on our SaaS platform. Our design team splits to 2 distinctive functions - Product Design (support Product and Engineering), and Visual design (support Marketing and People), and sits in the Product org. This opportunity is in Product Design. We’ve built out a stealth Design Systems library so that you spend more time problem solving rather than designing.
We are looking for a general product designer with a strong user research background. The opportunity is in the NYC office ONLY. We have a hybrid office/home schedule where we come into the office on Monday, Wednesday, and Thursdays.
How You’ll Contribute:
- Sketch, wireframe, and build out design concepts into functioning prototypes to determine the best UX for the product
- Partner with Engagement Managers and recruit users to conduct moderated usability testing interviews with Figma prototypes for new features or feature enhancements
- Set up surveys or other UXR methods to collect feedback from users
- Ability to contribute and lead whiteboard sessions to convey UI breakdown and user flow
- Deliver user stories and user journey mapping
- Investigate and suggest product improvements by relying on quantitative data on product analytic tools and/or qualitative data from users’ feedback
- Collaborate with engineers to ensure feasibility of design execution
- Participate in maintaining and updating our existing design systems to optimize for scalable design
- Responsible for developing research best practices across the organization and help to steer UX Research leadership efforts
What You Bring:
- 5+ years of experience in all phases of the design thinking process including user research, user journey, wireframing, prototyping, UI design, interaction design
- Knowledge of statistics, data analysis, qualitative and quantitative research techniques, such as usability testing and surveys
- Experience in working with front end developers
- Excellent verbal communication to collaborate with internal teams and external customers with proactive mindset
- Expert knowledge in Figma
- Knowledge in responsive desktop digital product (we do not have a mobile product)
- Portfolio consisting of B2B SaaS work
- Passion or interest in big data is a PLUS
Our Benefits
- Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $141,000 - $162,000
- Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
- Get to work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
- We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid.
- Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
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Learn more about the next chapter for us, our customers and the future of customer experience here.
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To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs.
ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.
