About Alto
Alto is on a mission to redefine the rideshare experience for passengers, drivers, and employees alike. Through our business model of professional employee drivers and a dedicated fleet of luxury vehicles, we are turning rides into exceptional experiences by delivering industry-leading safety, consistency, and personalization. As the first vertically-integrated fleet manager and ridesharing service, we are also committed to leading the industry by transitioning our entire fleet to electric vehicles. We are rapidly growing and accelerating towards a nationwide expansion. Today, we operate in Los Angeles, Dallas, Washington D.C., Miami, San Francisco, and Houston.
Alto is a destination for innovative, intellectually curious, and forward thinking people. Learn more about us here.
Position Overview
The senior operations manager will lead our team of W-2 employee drivers, lead drivers, driver trainers, and operations associates. This role will collaborate closely with local sales and marketing teams to ensure that San Francisco customers consistently receive an elevated ride-hailing experience.
What you’ll do:
- Responsible for the overall success of market operations, managing both day-to-day operations and pushing continuous improvement
- Grow and oversee a team (Ops Associates, Office Coordinator) to manage the frontline workforce (drivers, service agents, lead drivers, trainers), direct fleet operations, and ultimately ensure passenger satisfaction
- Collaborate with teams leading demand planning for the San Francisco market to plan for forecasted demand, build operational plans for events, and ensure customer needs are effectively met
- Manage Ops & Support costs within the P&L, meeting budget relative to growth targets and finding cost efficiencies
- Ensure your market successfully meets driver supply targets by managing the driver onboarding and support process appropriately, working with Driver Supply team
- Work with HR team to adhere to policies and legal requirements, ensuring your market remains fully compliant and adequately documented
- Work with other market leaders to develop and rollout operational initiatives: develop a framework for successfully implementing and managing changes across the region.
- Provide feedback to dispatch function and work collaboratively to improve fleet performance (i.e., positioning, minimizing downtime)
- Analyze your market's performance and guide market operations dynamically through a data-driven approach
What you bring to the table:
- Bachelor's degree required
- 3+ years of people leadership of a frontline / hourly workforce of 50+ employees
- Accustomed to effectively managing and delegating through a (near) 24/7 operation
- Willingness to lead fully onsite
- Proven success in data-driven decision making
- You are an entrepreneurial builder, collaborative colleague, and practical problem-solver
** Pursuant to California's salary transparency law, this role will receive a base salary in the range of $90,000 - $135,000 per year. **
What's In It For You
- Salary, bonus and equity in an innovative startup
- Monthly credit to ride Alto, plus membership!
- Medical, dental and vision benefits
- 401k with 100% company match up to 4%
- Professional development reimbursement up to $1,000
- Unlimited PTO
** Alto does not partner with external recruitment vendors, agencies or firms on any searches. **
