Back Market is the world’s leading refurbished electronics marketplace with a team of 700 people, powering operations in 17 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps
lower our collective environmental impact. We have indeed contributed to avoid the production of 963,226 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
Join our IT team in Bordeaux and help us ensure the safety, simplicity, and availability of Backmarket's IT infrastructure worldwide!
Our team's mantra is "Making life easier for our users" and we take that responsibility very seriously. From acquiring and designing to deploying, configuring, and maintaining physical and virtual components, our team is responsible for it all. If you're passionate about technology and eager to make a difference, we want to hear from you!
What you will be doing :
- Implementing and contributing to IT policies defined by the IT team in partnership with the Cybersec team.
- Providing local support of all levels to users on desktops and IT devices (laptops, video conferencing, printing, etc.).
- Preparing, installing workstations (hardware and software deployment), and connecting them to our network.
- Creating new user accounts and managing user groups and IT rights.
- Being responsible for new arrivals/departures on and off-boarding ownership and responsibility for the physical infrastructure of our Bordeaux’s Office.
Regarding maintenance you will :
- Answering questions from employees regarding applications and operating systems such as Windows 10 Pro, MacOS, Linux, and printing systems.
- Diagnosing and intervening on IT software/hardware issues.
- Being the point of contact with manufacturer/publisher support in the event of an incident.
- Actively tracking and making improvements to our processes following our users’ needs.
- Maintaining video conferencing systems, printers, TVs, and dedicated audiovisual infrastructure for events.
- Participating in reorganizations such as moving workstations and new offices.
What you will bring to the team :
- Minimum of 5 years of experience in similar positions.
- Constant technological watch.
- Knowledge of Gmail Workspace, Okta, Zoom/Meet, Slack, and Atlassian.
- Being rigorous, methodical, organized, having very good interpersonal skills, and being responsive.
- Being available and knowing how to guide users with technical issues following our documentation.
- Being curious-minded, having good self-learning capacities, and always putting the user first.
- Being comfortable with foreign languages; we have a very multicultural environment.
Recruitment Process :
- Phone screen with Yann, our technical recruiter
- Technical Interview with Andrews and Jérôme managers in our IT department
- Cultural fit interview with Remy your future manager and with one of your future colleague
- Value interview with our leadership
WHY SHOULD YOU JOIN US ?
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- A meaningful company: we became a mission-driven company in January 2022.
- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
