Back Market is the world’s leading refurbished electronics marketplace with a team of 700 people, powering operations in 17 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps
lower our collective environmental impact. We have indeed contributed to avoid the production of 963,226 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
Ready to take the first step towards a fulfilling career in IT?
We have the perfect opportunity for you in Paris! As our IT Support Apprentice, you'll be responsible for installing workstations, diagnosing and intervening on IT issues, and maintaining audiovisual infrastructure for events.
What you will be doing :
- Implement and contribute to IT policies defined by the IT team in partnership with the Cybersec team.
- Provide local support at all levels to users on desktops and IT devices (Laptops, Video conferencing, printing, etc.).
- Prepare, install workstations (hardware and software deployment), and connect them to our network.
- Create new user accounts and manage user groups and IT rights.
- Be responsible for new arrivals/departures and on/offboarding.
- Take ownership and responsibility for the physical infrastructure of our Bordeaux office.
Regarding maintenance you will :
- Answer questions from employees regarding applications and operating systems: Windows 10 Pro, MacOS, Linux, printing systems.
- Diagnose and intervene on IT software/hardware issues.
- Be the point of contact with manufacturer/publisher support in the event of an incident.
- Be proactive and don’t be afraid to ask questions that could lead to making improvements in our processes or workflow.
- Maintain videoconferencing systems, printers, TVs, and dedicated audiovisual infrastructure for events.
- Participate in reorganizations (moving workstations, new offices, etc.).
What you will bring to the team :
- Previous experience in the same context will be a plus.
- Curious-minded and constantly keeping up with technological advancements with a desire to develop technical skills.
- Rigorous, methodical, organized and possess excellent interpersonal skills.
- Responsive and available to guide users with technical issues following our documentation.
- Comfortable with speaking English; we have a very multicultural environment.
WHY SHOULD YOU JOIN US ?
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- A meaningful company: we became a mission-driven company in January 2022.
- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
