JOB SUMMARY
A Senior Help Desk Analyst is involved in the daily support of the IT business needs and demands. A Senior Help Desk Analyst will be the go-to help desk person at the site. The role will primarily be based on delivering IT support to the internal customers and end users for hardware and software.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
- Internal customer/end user support
- Day-to-day execution of maintenance and operations
- Troubleshoot problems with the operation, performance and/or functionality of desktop application software and certain data center hardware or software
- Work with end users, IT staff, and vendors to assess and assist in root cause analysis etc. to resolve issues with applications, processes, or hardware (PCs) in a timely manner
- Manage and support of the AGC Biologics’ mobile technology
- Maintains detailed documentation and inventory of all managed environments
- Responsible for our Asset Management
- Ensure that the Help Desk Manager is notified of any on-going faults and training
- As Senior Analyst, provide day-to-day supervision of team members, ensuring work is allocated and completed effectively and to the required standards.
QUALIFICATIONS
Required:
- Graduation from a four-year college or university with a degree in Computer Science, Business Systems or other related field(s) preferred. Could also be equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
- A minimum of 2 years' experience in a similar role (5+ in Help Desk role)
- Experience of supervising staff
- Proficiencies in Microsoft technology stack including O365 and Skype for Business
- Basic knowledge of Network components and topologies
- General Windows Server knowledge
- Ability to manage projects as assigned
- Ability to be a positive change agent and juggle competing priorities
- Ability to adapt to changing business needs and assignments as required
- Excellent written and verbal English communications skills
Preferred:
- ITIL certification is a plus
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AGC Biologics (AGC) is a global Contract Development Manufacturing Organization (CDMO) with bio-manufacturing facilities in Europe, Japan, Italy and the USA. The company provides a comprehensive range of commercial and clinical cGMP biologics manufacturing services, from DNA to active pharmaceutical ingredient (API). The company’s team and approach are tailored to each of its client’s needs, whether turnkey manufacturing or sophisticated, stand-alone analytical, formulation and stability services.
Visit www.agcbio.com to learn why AGC Biologics is a World Leader in process development and contract manufacturing.
