Senior Host Growth Manager

The Community You Will Join:

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security.  As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

The Difference You Will Make:

The Airbnb North America team is looking for a Senior Host Growth Manager to grow our Host Community. This role reports into Manager, Host Growth.

In this role, you will accelerate and support the growth of new active hosts via our Superhost Ambassador program and scaled growth levers in North America. You will localize global programs to the specific needs of the territory and develop market tactics within guidelines. This role carries revenue and business performance goals. To that end you will leverage our global playbooks, while adapting for local nuances and local market dynamics, that will shape future iterations of our community programs. You will partner with our central commercial teams, community teams, sales operations and other cross functional partners to pilot new projects, tactics and/or initiatives that can be scaled into broader cross-functional programs.

You will analyze program performance and insights to craft strategic plans to ensure the needs of our hosts and the Airbnb business are supported. Your success in this role will be based on a variety of metrics that reflect your impact to the business. This includes the level of growth, retention, and success of our hosts in North America.

The ideal candidate is a  strategic operator, analytical, community focused, adept at business planning for the long term while remaining nimble and adaptive to short term priorities. This includes relationship building and management within our host community.

A Typical Day:

Growth Program Development:

• Analyzing regional and territory business trends and outcomes to identify and scale new initiatives
• Designing, piloting, and testing new levers that support new host growth at scale
• Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
• Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
• Adapting central programs and toolkits to support regional objectives 

Ambassador Community Management:

• Designing effective communication strategies to drive Ambassador engagement and influence performance 
• Generally serving as the primary liaison for Ambassadors; advising them and answering their questions
• Educating Ambassadors on all significant product changes and cascading feedback to the relevant internal stakeholders
• You will be the primary liaison between Airbnb main functions on the ground and our network of Ambassadors, coordinating and prioritizing cross functional activities that entail our community of Ambassadors

Business Strategy:

• You will be responsible for revenue and host growth goals
• You will develop new programs and initiatives 
• You will implement plans and evaluate overall efficacy to inform business initiatives
• You will lead through inspiration, influence, and our core value of belonging

Outcomes and Impact: 

• You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
• You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
• You will support the development, execution and scale of pilots to accelerate evolving business verticals
• Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.
• Lead resource development for the Ambassador community with engaging and high impact communications
• Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
• Support online and offline Community events (webinars, meetups, and workshops)

Your Expertise:

• 8+ years experience in Sales, Business Operations, or Program Operations (with an emphasis in strategy and operations).
• You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
• You think and act like an entrepreneur. You are resourceful and goal driven. 
• Strong project management skills and demonstrated experience leading strategic programs and processes. 
• Can forecast, model, and optimize growth tactics based on known and unknown performance
• You have sales or external relationship management experience across tech and consumer goods
• Ability to influence through persuasion, negotiation, and consensus building
• Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience. 
• Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
• Strong empathy for our community AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Enthusiastic and creative leader with the ability to inspire others
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
• Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
• Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.).

How We'll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is between $124,000 and $156,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.