At Halter, we're unlocking the connection between humans and animals, starting with cows and then expanding to other animals. Passionate about revolutionising farming, our world-first technology helps farmers break free from the time-intensive constraints of conventional farming and empowers a more sustainable future for farmers, their cows and our land. Halter is giving farmers the freedom to spend more time with their families, the technology to increase production and meet the growing demand for food and the data to help them care for their cows, which we know is paramount for farmers.
About the role
Farmers with Halter are pioneering a new way of dairy farming. We have unlocked the connection between farmers and their cows, and in doing so, transformed the way farmers operate. By automating cow movements and providing 24/7 cow monitoring, Halter has removed many of the barriers farmers face on a day-to-day basis. Halter farmers don’t need to get up at 4am to get the cows in, put up a fence, find sick cows, or detect heat… with Halter, they can do all of this automatically and more proactively through the Halter App. They can schedule their mobs to meet them at the dairy for milking, run as many mobs as they want, and be alerted to cows with early signs of illness. Break fencing and allocating feed used to take 20 minutes, now it takes 10 seconds and is extremely precise. Welcome to farming with Halter!
We are searching for a driven and high-performing Customer Success Representative to expertly manage/expand our lower North Island customer portfolio. This is an opportunity to positively disrupt an industry and pioneer groundbreaking change on some of the world’s highest-performing dairy farms. You will be representing the lower North Island for one of the world’s fastest-growing companies by helping equip farms with world-first Halter technology that will transform the way they farm to become leaders in productivity and sustainability. You will be backed by a team of exceptional people at Halter’s Auckland HQ, to ensure this is the best job you’ll ever have.
The role is well-suited to an experienced relationship manager, with strong dairy business acumen, and deep roots in Taranaki / Manawatu. A proven track record of driving system change with dairy farming customers is important to us.
What your day could look like
- Serving as the primary point-of-contact for Halter customers, interacting with various levels of management ranging from Owner-Operators to Operations Managers
- Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers and workers are able to successfully use the system
- Acting as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate & analyse high-impact customer queries & data & improve the customer's use of the Halter technology
- Strategically partnering with customers to establish clear business goals, timelines, and priorities; benchmarking and measuring success
- Regularly engaging with customers to drive behavior change and maximize return on investment
- Facilitating farmer cluster groups/events to connect Halter users to drive product adoption, and system change
- Partnering with our sales team to identify renewal, expansion and up-sell opportunities in the post-sales cycle
- Building the lifetime value of our customers through a keen sense of timing, killer presentation skills, and the confidence to hold your ground and push back when necessary
Who are we looking for?
- Experience managing relationships with the full spectrum of dairy farming customers, ranging from owner-operator through to enterprise
- Strong dairy systems knowledge, and a deep passion for helping farmers succeed
- Strong dairy business literacy and the ability to benchmark and measure customer success
- A phenomenal attitude and a team player with the ability to consistently overcome challenges
- The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy and ownership
- A hunger for success and personal growth to be able to evolve quickly alongside a world-class Customer Success team
- Strong written and verbal communication skills and the ability to speak to large audiences
Why our team loves working at Halter
- A genuine and shared connection to our mission to make a difference in the world.
- The excitement, risk, and reward of a high-growth technology scale-up.
- The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
- The opportunity to work with and grow together with an enthusiastic, and highly gifted team with diverse backgrounds.
- The opportunity to supercharge your career in a supportive and caring environment.
- Our ideas are truly valued, we are able to move fast, and our impact is real.
- Delicious snacks and drinks are available for your daily flow.
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
Our Office First Approach
We do have flexible working hours and you can work from home when you need to but we encourage our team to be in the office as much as you can.
We have an office-first approach because we would like to keep the opportunity for teams to have spontaneous interactions which in turn has allowed our team at Halter to foster strong relationships. Stronger relationships make it easier to disagree, give feedback, do meaningful work and as a result be higher performing as a team.
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
