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Samsara is hiring a

Senior Customer Marketing Manager

Remote

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include: 

Best Place to Work by Built In 2022

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

We are seeking a result-driven, storytelling guru with a knack for building impactful advocacy programs to help us pioneer the next phase of our Customer Advocacy Program. As a Senior Customer Marketing Manager, you’ll uncover and bring to life industry-leading customer stories, grow core customer advocacy programs to recruit and engage advocates, and help connect internal teams to the right story, at the right time. This position is an opportunity to build foundational, next-generation programs to drive advocacy, loyalty, and retention with Samsara’s key customers and across our growing bases of 20K+ customers.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

  • Programmatically uncover and tell our customers’ stories: Work with teams across Samsara and our customer base to uncover and tell compelling stories about how our customers are transforming their operations with Samsara. You’ll be the voice of the customer, telling their stories via case studies, videos, testimonials, and in press in partnership with other teams like Brand, Communications, Product Marketing, and Content.
  • Drive key customer references for priority GTM initiatives: Help to grow our Customer Reference program’s impact by identifying and matching key customer stories with priority opportunities such as press, events, and product partnerships to enable Marketing, Product, and Sales.
  • Grow our customer story library: Partner with internal teams to grow our robust, user-friendly internal customer story library to power stakeholders including Communications, Field Marketing, and Sales.
  • Support our Customer Conference: Work with teams across Samsara to support customer engagement and storytelling needs for our annual conference – everything from building relationships with customers to coaching customer speakers and supporting logistics to capturing stories at the conference.
  • Mature internal and external processes and communication: Drive the maturity of internal and external processes to improve team efficiency and unlock a seamless customer experience.
  • Develop and execute new programs and campaigns to meet the needs of the business: Lead and execute various new campaigns and programs to support Customer Success and GTM teams to meet the evolving needs of the business.
  • Measure content and program effectiveness: Analyze content and program performance and independently optimize to improve impact.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 5-8+ years of experience in customer advocacy, customer marketing, and/or marketing program management
  • Outstanding project management and organizational skills with an ability to prioritize amidst many moving pieces and complete tasks with high quality and on-deadline; often viewed as an “operator” by peers and management
  • Customer storytelling must be one of your superpowers; more specifically, you’ll need to be a business-savvy storyteller, able to deliver strong ‘no fluff’ content that still has human storytelling at the center
  • Deploys curiosity at every opportunity to become an expert on the customer – understanding their behaviors, motivations, blockers, and goals and weaves this into your daily execution
  • A passion for serving and partnering with customers
  • Ability to quickly get to the heart of a problem and solve it
  • Cross-functional collaborator with strong listening skills rooted in empathy to develop authentic relationships 
  • Attention to detail and a commitment to exceptional work are part of your personal philosophy
  • Strong verbal and written communication skills
  • Results-driven with analytical chops to measure the effectiveness of advocacy programs
  • Bachelor’s degree from a 4-year institution
Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. We do this through our base salary + bonus/variable + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
$126,820—$186,500 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

 

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

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