About e-Core
We are a technology services partner for digital innovation and business transformation.
We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.
We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together.
Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version.
When Atlassian customers such as NASA, Tesla and Facebook need a solution to problems using these products, our team of support engineers is responsible for providing the technical solution aiming for the greatest customer satisfaction. Your job is to be the technical lead of this team, coaching the engineers and helping them to solve the most challenging issues. You and your team will be responsible for providing Atlassian's legendary customer service, making the best usage of Atlassian products.
During your day as a Senior Cloud Support Engineer you will:
- Receive the necessary training before you start your activities.
- Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;
- Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;
- Identify customer needs and help end-users with the product in the correct way;
- Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;
- Follow up with customers to ensure their technical issues are solved.
As a Senior Cloud Support Engineer we expect you to have:
- Written and spoken English (advanced level);
- Comfortable with SQL;
- Comfortable with providing customer support;
- Experience in troubleshooting web applications;
- Understanding about network technologies;
- Familiarity with REST API's.
As a Senior Cloud Support Engineer it would be nice for you to have:
- Experience in troubleshooting Java applications;
- Experience in using native browser development tools;
- Experience with REST APIs (methods, status codes and etc);
- Familiarity with Splunk;
- Familiarity with Agile Methodologies.
As an e-Corean, you will have flexible benefits in a model that you will chose what’s the best for you:
- Health, dental, and life insurance
- Meal and/or Food allowance
- Multi Benefits Card
- 15 days of vacation every 6 months (30 days of PTO per year)
- Private Pension Plan
- Short-Term Incentive Plan (PLR)
- Parking allowance in SP and POA offices
- Possibility to choose between a variety of work models
- Financial support for studies and daycare center
- Flexible work hours
- Customized setup (e.g, monitor, earphones/headsets, keyboard)
- Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)
- Home Office Setup Allowance (according to your work model)
- Monthly Remote Work Allowance (according to your work model)
- Gympass partnership
#LI-REMOTE #LI-RC1
e-Core Diversity Commitment
We are a team of creative and innovative people, and we hire on an equal opportunity, regardless of gender, race/ethnicity, sexual orientation, disability, age, religion and others.
We are committed to the values of Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.
Privacy
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
