Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
The main aim – to increase Client satisfaction via providing after-sales support for customer retention.
Responsibilities:
- Build strong client relationships, through regular communication
- Suggest company products/services that maximize client satisfaction
- Communicate product and pricing details clearly
- Informing customers of promotions, upgraded product lines, and offers
- Notifying customers of unforeseen delivery delays or other complications, and facilitating suitable interventions
- Collaborating with the sales team to identify new sales leads and develop sales plans
- Orchestrate the interrelated projects inside the Account
- Reporting to AD as required
- Conducting sales research and identifying new sales opportunities
- Documenting processes and maintaining sales department records.
Requirements:
- 3-5 years of management experience
- Ability to present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to handle multiple account management projects at a time
- Marketing (pharma or outside of pharma) background would be a benefit
- Accepts accountability for achieving business goals (e.g., account growth, profit, NPS, etc.)
- Solid understanding of budgeting and reporting on progress
- Fluent Russian
- English – B2 and higher
What we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
· Competitive compensation and regular performance based salary and career development reviews
· Passionate experienced team, friendly atmosphere
· Professional and career growth
· Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
· Non-documented sick leave - 4 business days per year
· Documented sick leave - 20 business days per year
· Family leave - 3 paid business days in case of marriage, childbirth or bereavement
· Comprehensive medical insurance
· Accounting assistance
· English learning courses
· Сorporate psychologist support
· Opportunities to participate in professional forums and conferences
· Regular corporate events and team-buildings
· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home
