Cloudflare is hiring a

Salesforce Service Cloud Admin

Remote
About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the department

Cloudflare’s CIO organization has an Enterprise Applications Team that operates our enterprise systems end-to-end, providing process cohesiveness across the functional areas. This enables our Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us. 

Within the Enterprise Applications Team is a Go-To-Market team whose main responsibility is to manage our Salesforce platform (Marketing, Sales, Service/Success) in addition to other platforms that support our CRM functional areas. 

What you'll do

Cloudflare is looking for a Salesforce certified administrator with Service Cloud experience to join our GTM  team. In this role, you will work closely with our internal Business support and service stakeholders to deliver a world class application experience. Based on a deep understanding of Salesforce Service Cloud, you will be responsible for designing, developing, and managing the application.

  • Provide development expertise and deliver high value Salesforce application solutions supporting our support, service and success business needs.
  • Continually improve our use of Salesforce including automating processes, identifying areas for improvement, and enabling the sales organization for hyper growth
  • Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.
  • Oversee the life cycle of changes to business systems and processes, and prepare detailed status reports for executive management
  • Manage multiple competing priorities through effective organization and communication.

Examples of desirable skills, knowledge and experience

  • Bachelor's degree (technical degree preferred).
  • 7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 4-5 years of Salesforce Service Cloud experience.
  • Salesforce.com certifications (Administrator, Advanced Administrator, etc).
  • Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices
  • Create and maintain detailed technical documentation based on design specifications.
  • Design, prototype, build, document, and support solutions for Salesforce Service Cloud functionality. Collaborating with business partners to help shape functional requirements..
  • Own functional tasks and deliverables, including: unit testing, training, reporting, support, and continuous improvement for the Salesforce Service Cloud and related integrations
  • Passion for creating a frictionless end user experience.
  • Proven ability to work creatively and analytically in a problem-solving scenario
  • Detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills.
  • Excellent written and verbal communication skills required, including experience meeting with, and presenting information to leadership.

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $126,000 - $154,000.
  • For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $146,000 - $178,000.
  • For Bay Area-based hires: Estimated annual salary of $153,000 - $187,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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