ABOUT US
ShopBack: For the wins
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 38 million shoppers across ten markets.
ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack.
The Group powers over US$3.7 billion in annual sales for over 15,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform's offerings into financial services, providing shoppers responsible and convenient payment options at checkout.
Reports to: Regional/Local Operations team lead
The Sales Operation Coordinator team plays a critical role in reducing sales process friction and influencing customer experience on ShopBack by ensuring the availability of accurate deals. As a Sales Operation Coordinator, you will transform deals that the Sales team secured from merchants into actual running campaigns that ShopBack users enjoy. You have the opportunity to work with data, process improvement plans, improve your communication skills, stakeholder management skills and so much more.
Responsibilities
- Input to ShopBack internal systems (Salesforce and Needle) deals info from the Sales team, including but not limited to upsizes, promotions, ad sales, etc.
- Coordinate with internal (Sales and Marketing) and external stakeholders (networks, merchants) to ensure the correctness of the deal info
- Ensure all Terms and Conditions are correctly phrased and properly displayedCatch operational errors and solve/report them in a timely manner
- Collaborate with stakeholders to identify and fix the root cause of the issues
- Support the Sales team in maintaining relationships with Merchants, by providing proof of exposure, etc.
- Support local/regional projects
Requirements
- Bachelor's Degree or fresh graduate (experience in the e-commerce industry is a plus)
- Strong skills and proficiency in Microsoft and Google Suites (Word, Excel, PowerPoint)
- Good communication skills in English.
- Strong analytical and problem-solving skills with a natural aptitude to communicate clear solutions to complex problemsMeticulous attention to detail
- Driven and has strong ownership of process improvementsStrong entrepreneurial spirit and eager to join the eCommerce industry
- Positive working attitude and eagerness to learn
- Must be able to multitask under pressure while maintaining a high level of accuracy
