SaaS Technical Trainer

Technical Trainer

*This position will be remote, but please note that this role will be traveling up to 75% of the time*

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Technical Trainer to join the Education Services team! You will develop, maintain, and deliver in-person and remote training, standard and custom, to customers and partners on mission-critical software. You’ll work cross-functionally to prepare customer-specific workflows for training sessions. Your fearless approach to technology means you can readily learn new, complex, multi-layered software and explain it clearly to end users, while providing any needed workarounds.  

When you're not traveling and presenting to departments, you'll keep a close eye on product releases and maintain existing training documentation, as well as updating it as new features are released. You’ll spend time learning new features and products as they are developed so you can successfully train customers.

What You’ll Do

If you were part of our team, here are some things you would have done last week:

• Conducted an agency training specific to their workflows.
• Collaborated with the Consulting team to receive information on how the agency’s system will be set-up.
• Updated training documentation based on new features and agency workflows in preparation for on-site training.
• Practiced a handful of new software features in your training environment before the release date.
• Led a training logistics meeting with a customer contact to ensure scheduling is correct and the customer has the appropriate equipment and classroom set-up.

What You’ll Need

We’re looking for a Technical Trainer with a minimum 3 years of proven work experience as a training facilitator, corporate trainer, or similar, and law enforcement and/or public safety experience is preferred.

People who thrive on our team also tend to share the following characteristics:

• Self-starter and ability to work independently.
• Ability to quickly learn and understand new products and software.
• Comfortable presenting in front of large groups.
• Ability to create and write training materials that are clear and concise.
• Ability to speak clearly and provide understandable instructions.
• Ability to maintain composure and focus while fielding technical and workflow questions.
• Proven history of self-direction, creativity, and ability to meet deadlines in a rapidly changing environment.
• Ownership over your own work and a commitment to every part of a task, from big picture to small details.
• An attitude that is self-motivated, humble, detail oriented, and committed to quality.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $70,000-$85,000, plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost of living areas.