Penta is the world's first comprehensive stakeholder solutions firm. Penta provides data-driven solutions for stakeholder strategy and engagement. We combine analytics and research with deep expertise to deliver actionable insights, "best practice" solutions, and drive measurable impact for our clients.
At Penta, we work with clients solving complex global challenges across a variety of industries. Our clients span technology, financial services, energy, healthcare, and more. Our team brings decades of experience in business, government, communications, research, technology, and media. Penta comprises over 200 professionals in New York, London, Washington, DC, and San Francisco working to bring data-driven, tailored solutions to more than 200 clients.
The Role
As a Relationship Manager at Penta, you manage and build strong relationships with existing clients through regular client contact and efficient client account management. You will capitalise on Penta’s unique value proposition by leveraging your knowledge of your client’s business.
Role’s responsibilities include:
● Build strong relationships with and retain existing clients
● Develop and implement a retention plan for all clients
● Attend monthly meetings with current clients
● Broaden the dissemination of the Penta solution
● Manage renewal process following 90/60/30-day format
● Co-develop a growth plan for existing clients
● Review consolidation plan for existing clients
● Weekly reporting on retention status
OKRs
● 90% Client Retention Rate
● 100% of clients met/spoken with monthly
● 100% clients minimum 3 key internal contacts
● Pass quarterly product & sector readiness
● Growth of existing accounts by 10% y-o-y
Key Competencies
To thrive within this role, in an entrepreneurial, fast-paced environment here at Penta, you should have the experience, ambition and grit to succeed and should demonstrate the following:
● A track record of building and developing client relationships; adept at handling all stages of the client experience cycle and maintaining retention
● A solid track record of client account management
● Willingness to share information and ideas with other team members
● The ability to prioritise and balance multiple demands for both themselves and the team
● While not essential, good understanding of the subject of reputation and knowledge of clients’ industry sector is advantageous
● The ability to confidently deliver presentations at Executive level
● Eloquence – highly articulate, expressive and persuasive; expert in handling objections
● Client serviceability to interact with clients at all levels of seniority
● Professional and mature attitude and demeanour
● Work ethic – energetic and hard-working, with a willingness to deliver excellence for clients; a highly motivated self-starter prepared to go the extra mile
● Intelligence – ability to display good judgement and impartiality in all matters
● Passion – displaying interest and enthusiasm for the relevant industry sector
● Preparation – diligent and focused, delivering to tight deadlines under reasonable pressure
● Exemplifies Penta’s core values and behaviours
Our Values
Authentic – We do what we say
Learner – We find ways to do it better
Collaborative – We trust, respect and care for each other
Owner – We make it happen
Achiever – We are relentless
The Perks
25 days, as standard
£1,000 for a successful hire that you introduce to Penta.
Up to 2 days paid time off to support local charities and communities.
Access to free or discounted products and services via Perkbox
Tax-efficient cycle-to-work scheme.
Interest-free loan for purchase of travel cards for commuting.
Access to online training courses provided via Udemy
Employer contribution of 3%
Equal Opportunities
We are an equal opportunities employer. All applicants who are suitably skilled and qualified will
be considered regardless of their race, religion/belief, gender identity, sexual orientation, disability
status or age.
GDPR
Penta collects and processes personal data about its applicants. How Penta uses and protects
this data, and your rights in relation to this data are set out in the Penta Privacy policy. This policy
applies to all personal data Penta collects and processes about you and can be found on our
Company website.
Penta Group, LLC values diversity and inclusion, is committed to equal employment opportunity, and to compliance with federal anti-discrimination laws. We also comply with District of Columbia law, which prohibits discrimination and harassment against employees, applicants for employment and interns based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions, reproductive health decisions and breastfeeding), national origin, disability, age (18 and over), personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation (e.g., being enrolled in a college or university or in a business, nursing, professional, secretarial, technical or vocational school), political affiliation, genetic information (including family medical history), lawful use of tobacco products, unemployment status and status as a victim or the family member of a victim of domestic violence, a sexual offense or stalking.
