About You
Do you geek out over solving complex problems with a team of fellow nerds at your back? Do you get your kicks from making customers swoon over elegant solutions to their toughest questions?
Do you live for the thrill of landing smack in the middle of a challenging technical problem, go full-Sherlock Holmes when things get complicated, and itch for a puzzle when everything’s going according to plan?
What’s that? You’re running to grab your hat and pipe as we speak? In that case, join us on the Swoogo Customer Support team to help deliver an incredible customer experience.
You are proactive, love figuring out the details of customer issues like a nerdier Nancy Drew, are detail oriented and able to manage multiple tickets, requests and chats at once. You are a team-player with an individualistic streak and are the Bob Ross of Technical Support (no mistakes, just happy accidents!).
Sound like you? You might be our new Product Support Specialist
The Position
The ideal candidate has a minimum of one year handling high volume technical SaaS support and some experience with event tech or the events industry. You're looking for personal and professional growth in the customer success space and are excited about the opportunity to manage support for key accounts.
This position will operate in the following working hours: 11am - 8pm CET (5am - 2pm EST)
Must Haves
Psst— when we say must, we really mean it. Candidates without obvious experience in the following will not be considered.
Nice-to-Haves
No person is an island— candidates who have experience in the following will be highly considered, but don’t feel like you shouldn’t apply if you don’t check all the boxes:
#LI-REMOTE
What we bring to the table
About Swoogo
Hi, we're Swoogo, pioneers of the event management frontier. Need proof? We grew up supporting in-person events, but connected hundreds of thousands of people through digital events over the course of the pandemic. Now, with in-person and digital capabilities, we're poised to take on hybrid events, and we've emerged as a leader in a space that is being completely redefined and reinvented. A highly focused, fully distributed event management software startup.
Our Hiring Process
Swoogo takes seriously our responsibility to care for the security and privacy of our customers’ and their users’ data. We observe and are certified in a variety of global compliance standards. In accordance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Swoogo does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Swoogo.
Swoogo is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Please note that visa sponsorship is not available for this position.
Interested in the details of our privacy policy? Read more here: https://get.swoogo.com/privacy
