Grade Level: L-1
Location: DHQ – Islamabad
Last date to apply: 7th March 2023
What is Product Experience Design & Usability Specialist?
The role reports directly to the Customer Experience Lead and has *0* people reporting directly into it with an extended team of 6 team members
What does Product Experience Design & Usability Specialist?
- Support CX Stream head to launch new products & Services in Business domain with Customer Experience (CX) & Design thinking approach
- To collect, study and design User journeys for existing & new product/service/Mobile App launches initiative of the Business Product & Solutions
- Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from purchase to customer support and to product return
- Developing the end to end customer journey by leveraging new propositions and services through digital, virtual channels, emphasizing key ‘moments of customer delight’ and driving for maximum impact and value
- To conduct & coordinate for customer Journey design workshops for product/service in cross functional groups
- To make product prototypes and provide tests of product logic/content (real clients test via Usability testing)
3. Create and implement client-oriented culture elements inside Business Division
- To discover significant pain points in company’s products and business processes
- Regular reports on CX projects to management
- Demonstrate excellent written, verbal, and visual communication skills
- Expert in making power-point presentation
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Bachelor's /Masters in Product design, Industrial Design or Service Design
- Certifications in Design Thinking, Project Management and Agile Methodology is a plus
- Link to a portfolio with case studies and previous work
Experience: Minimum 2 years of experience working in a similar domain
Functional Skills:
- Understanding of products/Mobile App development framework & customers funnels
- Practical knowledge of Design Thinking Methodology
- Analytical skills (ability to cope with big data ranges, study dependencies and trends, make analyze and present conclusions).
- Hands-On experience with Usability Testing in lab and A/B Testing
- Well versed with tools like Figma, Adobe XD
- MS Office with Excellent PowerPoint & Data Analytical Skills
- Understanding of Telecom Business Model
Benefits
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
