We are looking for an experienced technical writer to work as part of our global configuration team. The core focus of this role is translating and transforming technical and functional information from across the Product, Configuration and Engineering teams into resource documentation for both internal and external use.
As such excellent skills in communication, writing and documentation editing is required to be successful.
With interactions across the teams, we are ideally looking for someone who can work from our Takapuna office at least some of the time.
The role will report to the Global Configuration Lead
Requirements
The role will be responsible for:
- Content creation; Production of high-quality content that clearly articulates the key concepts of Fuel50 features to both technical and non-technical audiences.
- Content Management & administration; Undertaking a full review of existing static content to ascertain where there are opportunities for improvement and gaps that need to be addressed.
- Collaborating with the Helpdesk team to ensure content supports the needs of both clients and agents who are interacting with the Fuel50 Helpdesk.
- Process and workflow management.
Skills/Experience Required;
- Experience using Office 365 across the suite
- 3+ years experience in technical writer/product content developer role or similar
- Excellent skills in writing and editing documentation content
- Advanced formatting skills with the ability to produce high-quality professional content
- Demonstrated experience in establishing and maintaining workflows for collaborative management of content management portals.
Benefits
The chance to work in a fast growing organisation that supports global businesses to mobilize their talent and create high employee engagement and outstanding workplaces.
Be based at our unique and cool HQ in Takapuna, with coffee, snacks, pool, pingpong and pizza!
As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:
- Day off on your birthday, your Fuel50 anniversary and an annual companywide celebration day.
- Refuel days - a chance to take a day off once a quarter to rest, relax and refuel yourself.
- Employee Stock Options Plan (ESOP).
- Flexible working times and remote working (as above) - we're very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz.
- Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University.
- A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates.
- Fully subsidised medical insurance with Southern Cross.
Application Process
If this sounds like you, then please apply. If you’re not sure you're ready or perhaps you don't meet all requirements yet, please apply anyway. We'll review every application that we get.
This role is based in New Zealand, as a result candidates must hold the relevant right to work in NZ i.e. Citizenship or a work visa at time of application.
