About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
The Technical Trainer provides training to new and current employees on all Bazaarvoice products and how they work at a high-level. This role requires an excellent communicator who is able to explain complex subjects in a clear and concise way. The Technical Trainer is also responsible for creating and maintaining all training materials ensuring that all documentation is updated as new features and functionality are released.
The Technical Trainer will also provide remote training to clients on basic product features and functionality and will be responsible for creating and maintaining client-facing documentation that will be made available via Support Community.
Salary range start at 1800 EUR gross per month depending on experience and skills the candidate will bring to the role.
Responsibilities;
- Develop technical training programs according to organizational requirements
- Produce training schedules and classroom agenda
- Determine course content according to objectives
- Prepare training material (presentations, worksheets, etc.)
- Execute training sessions, webinars, and workshops in groups or individually
- Gather, report, and maintain data on completed courses, absences, issues, etc.
- Observe and evaluate the results of training classes and make adjustments as necessary to address any identified issues or gaps
- Determine the overall effectiveness of the training program and make improvements as necessary
Requirements;
- Proven experience as a technical trainer
- Knowledge of modern training techniques and tools in technical subjects
- Experience in designing technical course content
- Ability to address training needs with complete courses
- Working knowledge of MS Office (especially Powerpoint) and Google Workspace apps
- Outstanding communication skills (both written and verbal)
- Ability to effectively communicate ideas and information to large groups
- Excellent organizational and time-management abilities
- Degree in a relevant technical field
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
