This position is based in Atlanta, GA.
PRIVATE CLIENT
We're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service – available only on FARFETCH.
THE ROLE
You will be responsible for cultivating and developing relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. You’ll develop a unique skillset as you engage and drive customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.
We need someone with strong client development skills, solid commercial acumen and a deep knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets. Experience of working with high profile clients in the luxury fashion industry is essential, combined with a capability to develop strategies and action plans.
WHAT YOU'LL DO
- You will develop the Farfetch Private Client base (a portfolio of 100+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Farfetch Private Client service.
- You will maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
- You will create and send personalized communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
- You will organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
- You will work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
- You will manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level
- You will support the Customer Service team to resolve Private Client issues when necessary.
- You will attend brand events as required to aid business development and act as a Farfetch brand ambassador.
WHO YOU ARE
- You have an existing strong client book, with an elite list of clients (totalling at least $4m).
- You are able to understand and interpret analytics into recommendations.
- You are resilient, with a problem solving and solutions focussed attitude, with a logical approach to situations.
- You have a proven ability to engage and build customer relations (clienteling).
- You have excellent written and verbal communication etiquette in our English. A second language is advantageous.
- You are an excellent team player but also able to work on own initiative.
- You are comfortable with ambiguity, adopting a flexible approach.
- You are organized and able to meet deadlines.
- You have strong computer literacy and an understanding of the digital world.
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Join the Private Client team as a Private Client Stylist for the Atlanta area!
