Location: This role requires residence within the Norcal portfolio region, with a preference of residence in the Bay Area.
Kasa’s Portfolio General Managers (PGM) are the backbone of our operations and serve as “Mini-CEOs” over a set of markets and properties where Kasa operates its short-term rental and hotel services.
The Portfolio GM for the Norcal portfolio oversees a growing portfolio of 275 units spread across the Northern California region and is responsible for overseeing financial performance, long-range strategy, and people management. In an effort to maximize profitability, PGMs will relentlessly focus on driving a high-revenue, low-cost operation with the highest degree of quality. You will work cross-functionally with other teams at Kasa to create and refine processes that further support performance and be the liaison between Kasa and ownership, communicating results and forward-focused strategies. Leading and developing a top-performing team who delivers “hall of fame host” experiences to our guests is fundamental to driving success in this role.
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
⭐ Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit
⭐ Financial Acumen: Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics
⭐ Collaborative Solutionist: Uses sound business acumen and partnerships with a diverse group of stakeholders to quickly address complex situations, implement solutions, and verify the problem has been comprehensively solved.
⭐ Prolific Communicator: Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.
⭐ Change Advocate: Thrive in an environment with constant change and easily adapt to new processes, technology, and/or procedures that impact day-to-day responsibilities.
⭐ Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.
⭐ Culture Builder: Embody Kasa's culture within your team by creating an environment in which you motivate them to engage, grow, and succeed with a genuine passion for building a world-class team.
Financial Objective: Achieve or exceed your operating profit per unit goal.
Key Initiative: Drive revenue initiatives and track their impacts while working to achieve your individual building goals within your first year.
Key Initiative: Identify cost efficiency opportunities and partner with the appropriate stakeholders to execute strategies that drive cost reduction within your first year.
Key Initiative: achieve or exceed your regional-specific quality goals
Team Engagement Objective: Improve YoY team engagement survey results.
Key Initiative: Support, mentor, and motivate your salaried and hourly team members.
Key Initiative: Understand the strengths within your team, develop high performers, and address areas of opportunity for lagging performers.
Key Initiative: Collaborate with your recruiter to drive activities that support goal hiring targets.
Portfolio Growth Objective: Prioritize relationships that can influence successful growth within your portfolio.
Key Initiative: Work with the LaunchOps team to guide and support the successful launch of new properties.
Key Initiative: Seek out expansions and renewal opportunities.
Key Initiative: Create and execute a touchpoint cadence for key partners as the steward of each property’s financial performance.
COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
💰 The Pay
The starting base pay range for this role is between $110,000 and $116,500 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
📈 Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates.
🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
📈 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%.
🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Kasa is a Real Estate Technology company that is building a global accommodations brand unlike any other. We partner with owners of multifamily, single-family, and boutique hospitality properties, transforming underutilized real estate into stylishly furnished, professionally managed units that cater to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, trustworthy, and offers a large selection of great locations!
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
