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Xendit is hiring an

Operations Executive

Hanoi, Vietnam

Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

The Role

Overview of responsibilities

  • Due diligence and KYC management for onboarding of potential new customers
  • End-to-end operational support for experimental transactions, especially with regards to lending and financing
  • Engage with stakeholders (legal, compliance, sales, product) to help make customers’ experience more pleasant
  • Taking customer’s feedbacks and support with product feature development
  • Handling financial operations for Vietnam experiment
  • Handling tax and accounting for Vietnam entity
  • Handling admin and documents for Vietnam entity

Impact of team & role

  • Support the creation of new experimental products for Xendit that are complementary to our existing suite of digital infrastructure
  • Speed up onboarding of new customers to help Xendit grow Monthly Active Customers (MACs) 30% month-on-month
  • Collect feedback from customers and stakeholders for continuous iteration of high-quality products and experiences
  • Ensure proper financial operations, accounting and tax reporting

Outcomes

  • Operations management
    • Run operations to onboard new customers by running KYC, managing agreements, and managing applications
    • Ensure that all customers onboarded fulfill requirements set by Compliance, Credit Risk, and other relevant departments
    • Monitor team performance vs SLA to ensure that we serve customers in a speedy and efficient manner
    • Engage with other departments to provide them with data and operational support to carry out their respective functions
  • Account management and customer support
    • Engage with customers to support them in their use of Xendit’s experimental products
    • Manage relationships with customers to collect feedback for continuous product improvement
  • Run continuous improvement initiatives:
    • Identify improvement opportunities to increase team productivity and improve work quality, including to assess the possibility to automate manual processes
    • Drive improvement project starting from planning, execution, and sustainability
  • Proper and accurate financial operations
    • Ensure financial operations for merchants are accurate
    • Timely accounting and tax reporting for authority
    • Keeping records of documents and filing
  • Do whatever it takes to make Xendit succeed

What we’re looking for

Behaviors

  • Service customers to the highest standards
  • Respond and resolve urgent requests
  • Synthesize information and customer requests to help the team improve product
  • Multitask and is a team player
  • Come up with initiatives to help deliver better customer experiences, products, and operations

Experience

  • At least 3 years of working experience
  • Prior experience in accounting and tax reporting
  • Handling company admin, registration is an advantage

Relevant Skills

  • Customer service
  • Tax and accounting
  • Proficient at office tools
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